Technical Product Owner – SAP Commerce Cloud

ZipStaff•Grand Rapids, MI

1d•Onsite

About The Position

ZipStaff is seeking a Technical Product Owner for the SAP Commerce Cloud (Hybris) cart-and-order platform at a major grocery and retail organization. This is not a ticket-writing PO role. You own a high-volume Java commerce platform — cart, checkout, regulated tender, promotions, and order lifecycle — and you are accountable for what it does, what it stops doing, and what it costs to run. Highest-value work is diagnosed from production telemetry, not gathered only from stakeholders.

Requirements

6+ years in product ownership, technical program management, or engineering on a large-scale transactional commerce platform, with 3+ years owning a platform or domain end to end.
Hands-on SAP Commerce Cloud (Hybris) : type system and items.xml, service and facade layering, OCC controllers, ImpEx, cron jobs, task engine, business-process order flows, and CCv2 aspect topology.
Ability to read Java and Spring configuration, reason about a SQL plan, and interpret a distributed trace.
Production incident ownership: Sev1/Sev2 root-cause analysis on a revenue-critical system, driven to a verified fix.
Data-driven prioritization — you query logs and telemetry yourself before committing engineering capacity.
Azure DevOps at working depth (hierarchy, WIQL, boards, wiki, pipelines) and SAFe PI planning.
Strong structured writing (findings, ADRs, executive summaries, release reports).
Ability to work on-site in Grand Rapids, MI.
Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Grocery, retail, or omnichannel commerce, especially EBT SNAP/WIC or another regulated tender.
OMS, marketplace / 3P, store pickup and delivery.
Kafka, Redis, and Azure SQL performance.
OpenTelemetry / observability practice.
Major platform upgrade (JDK, Spring, or commerce replatform).
AI-assisted engineering (agent instructions, MCP, skill authoring) with judgment on where scripts must replace model inference.
LaunchDarkly and performance testing (k6, JMeter).

Responsibilities

Own the cart-to-order engine: cart and cart-group (including marketplace carts), checkout, place-order, and the full order lifecycle (place, edit, cancel, replace, status).
Own regulated multi-tender checkout, including EBT SNAP and EBT WIC, mixed tender, and related compliance surfaces.
Own promotions and rewards pricing, subscriptions, tip orders, and donation flows.
Own platform health and cost: capacity, latency, error budget, and SAP Commerce Cloud consumption.
Own integration contracts: OCC API versioning, Kafka feeds, order export to OMS, and identity through Okta / Azure APIM.
Drive deliberate retirement of legacy surfaces (legacy REST, order-export transports, and unused vendor paths).
Own a large Azure DevOps backlog (epic through story/enabler/bug) and run SAFe PI planning and sprint commitment.
Investigate production incidents directly (SAP Cloud Logging, Dynatrace, Azure SQL Query Store, HAC, FlexibleSearch) and write root-cause analysis with named signals.
Run pre-deploy risk review and Technical PO Go/No-Go, including rollback and post-release verification.
Coordinate Order Broker, payments, OMS, marketplace, and data-integration partners, and manage SAP as a vendor.
Continue the team’s AI-assisted engineering program (agent governance, MCP tooling, repeatable skills) where determinism must replace inference.