Technical Product Manager (TPM) – IT Infrastructure & Operations

Protolabs•Maple Plain, MN

7d•Hybrid

About The Position

The Technical Product Manager (TPM) – IT Infrastructure & Operations is responsible for defining, prioritizing, and delivering technology solutions that support the company’s core infrastructure and operational platforms. This role partners closely with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable product roadmaps, ensuring reliability, scalability, and operational excellence across infrastructure services. The TPM owns the end‑to‑end product lifecycle, from intake and discovery through delivery and continuous improvement, while balancing technical requirements, business needs, and user experience. This role requires strong technical acumen, excellent stakeholder management skills, and the ability to drive alignment across cross‑functional teams in a fast‑paced environment.

Requirements

Bachelor’s degree in a technical field or equivalent experience
5+ years managing complex technical programs
Experience working with Waterfall, Kanban, and Azure DevOps methodologies
Experience in IT infrastructure or operations environments
Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence
Strong program management and execution skills
Ability to manage cross-functional initiatives
Understanding of enterprise IT infrastructure domains
Experience in IT operations environments
Strong written and verbal communication skills with technical and non-technical stakeholders
Ability to balance technical, operational, and business priorities
Proactive problem-solving and ownership mindset
Able to create clarity in complex domains and build alignment without direct authority

Nice To Haves

Experience with Active Directory / Entra ID
Familiarity with Microsoft 365 (Exchange, Teams, SharePoint)
Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF)
Exposure to ERP/HRIS systems
Knowledge of cloud environments and ITSM tools
Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce
Exposure to complex operational environments where technology, people and process all need to work together

Responsibilities

Define and drive execution of infrastructure and IT operations programs aligned with business priorities
Develop and maintain program roadmaps and delivery plans across IT domains
Translate business goals into technical requirements, milestones, and deliverables
Lead end-to-end program execution including planning, scheduling, and risk management
Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
Ensure operational readiness and change coordination within ITIL frameworks
Track program health, milestones, risks, and KPIs
Facilitate agile ceremonies and cross-functional planning
Communicate clearly with technical and business stakeholders
Drive continuous improvement and automation initiatives