Technical Product Manager (Local Service)

Caterpillar Inc.•Mossville, IL

3d•$128,470 - $192,710•Onsite

About The Position

The Service Technology Solutions Division is seeking a program manager to drive the continued development of Local Service solutions, specifically Local Service on Cat® AirConnect (also known as Portable ET). Caterpillar and Cat® dealers provide customers with excellent technology offerings and premium service. Depending on the product configuration and service choices, Portable ET empowers them with a suite of capabilities including local wireless software updates, diagnostics, and service tests. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

Requirements

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Producing Results: Understanding the criticality of getting things done despite current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
Requires a degree in an accredited Electrical or Computer Engineering or Computer Science curriculum.
Typically have 8-10 years of experience in embedded software systems.
Extensive experience with electronic service tool development and wireless technologies.
Working knowledge of mobile and modern web software development practices.

Responsibilities

Ensure that the team is consistently receiving feedback from leadership, the business team, and customers to prioritize new features and improvements
Negotiate team deliverable commitment versus NPI request
Build strong relationships with peers in cross-functional teams
Collaborate with NPI teams and shareholders to get Product Vision, Strategy and, Product Roadmap
Serve as liaison between NPI Technical team and Delivery teams
Work with NPI Tech leader to document features with detailed use cases, capabilities and functional requirements
Work with product architects to break high-level requirements down into clear, achievable feature that drive customer value
Apply Agile principles to slice feature for prioritizing work by value
Demonstrate feature deliverables to stakeholders
Manage product backlogs for multiple development teams
Coordinating with the businesses, sales, marketing, and platform groups to manage resources for each deliverable within the project.
Overseeing project progress and costs; communicating status with stakeholders and participating in functional areas; addressing and resolving problems.
Influencing project staffing; motivating and developing project team and team members.
Communicating with customers and managing expectations; ensuring effective use of project controls and reporting mechanisms.