Technical Product Manager

the COOL company•New York, NY

About The Position

The Technical Product Manager will serve as the bridge between our business teams, customers, and engineering organization. Reporting directly to the CTO, this role is responsible for identifying, prioritizing, and driving resolution of product issues, workflow gaps, usability improvements, and feature requests across COOLAI and related platforms. The ideal candidate is highly technical, comfortable working in ambiguity, able to independently investigate issues, and capable of coordinating across Engineering, Data Science, Product, Sales, Customer Success, and Operations teams. As COOLAI continues to scale, feedback from clients, sales teams, and internal stakeholders is increasing rapidly. This role will help create structure around product feedback, improve execution efficiency, and allow technical leadership to focus on strategic initiatives and platform innovation. This position offers significant growth opportunities and direct exposure to company leadership, AI-driven advertising technology, and next-generation marketing automation products.

Requirements

3–7 years of experience in Product Management, Technical Product Management, Solutions Engineering, or similar role
Experience working closely with software engineering teams
Strong understanding of SaaS products and web applications
Ability to troubleshoot technical issues independently
Experience writing detailed product requirements and user stories
Strong communication and stakeholder management skills
Comfortable operating in fast-moving startup environments

Nice To Haves

Experience with AI, AdTech, MarTech, DSPs, SSPs, or digital advertising is highly preferred

Responsibilities

Own intake and triage process for product feedback and issues
Investigate reported problems and reproduce issues independently
Distinguish between bugs, usability concerns, feature requests, and training gaps
Prioritize issues based on customer impact, revenue impact, and strategic importance
Write clear product requirements and engineering tickets
Coordinate implementation with engineering and data science teams
Communicate status and timelines to stakeholders
Monitor product quality and identify recurring pain points
Partner with Sales and Customer Success teams to gather user insights
Drive continuous improvement of internal workflows and processes
Help define product roadmap priorities based on customer feedback and business objectives
Track product delivery metrics and ensure accountability across teams