Technical Product Manager | Enterprise Automation & Systems Strategy
About The Position
Delavan Holdings is establishing a modern Office of the CTO focused on operational modernization, enterprise systems improvement, workflow automation, and the adoption of practical AI across a diverse portfolio of businesses. These businesses span automotive retail, hospitality, logistics, industrial services, and professional services. The company is seeking a Technical Product Manager to structure, prioritize, and drive enterprise AI and technology initiatives. This role involves close collaboration with operational leaders, technical teams, and executive leadership to transform business challenges into scalable workflows, automation opportunities, systems enhancements, and AI-driven operational solutions. Unlike traditional product management roles focused on customer-facing software, this position will define and coordinate internal operational products, automation projects, reporting systems, integrations, and workflow improvements across multiple business entities. The ideal candidate will possess operational insight, technical proficiency, excellent communication skills, and leadership capabilities, with the ability to thrive in a dynamic and evolving environment.
Requirements
- 5+ years of experience in Product Management, Business Analysis, Technical Program Management, Operations Technology, Solutions Delivery, or related leadership roles.
- Experience managing cross-functional initiatives involving multiple stakeholders, operational teams, and competing priorities.
- Strong technical fluency and comfort discussing APIs, integrations, workflow systems, enterprise applications, automation concepts, and operational technology solutions.
- Hands-on experience using AI tools such as Claude, ChatGPT, Copilot, or similar technologies in a professional environment.
- Strong communication, organizational, operational problem-solving, and stakeholder management skills.
- Experience gathering requirements, facilitating discovery discussions, documenting workflows, and coordinating implementation efforts.
- Ability to work independently and help create structure within evolving processes and environments.
Nice To Haves
- Experience working within multi-entity, franchise, or operationally complex organizations.
- Familiarity with workflow automation platforms such as Zapier, Make, Power Automate, UiPath, or n8n.
- Exposure to enterprise systems integrations, SaaS implementations, reporting environments, or operational technology initiatives.
- Experience supporting process improvement, operational modernization, or systems transformation projects.
- Background in automotive retail, hospitality, logistics, or related industries.
- Exposure to Power BI, Looker Studio, or operational reporting platforms.
Responsibilities
- Partner with operational leaders to identify workflow inefficiencies, process gaps, reporting needs, and AI automation opportunities across departments and business entities.
- Translate operational and business challenges into structured requirements, implementation plans, workflow solutions, and actionable technology initiatives.
- Help define internal AI-enabled tools, workflow automations, operational systems, reporting solutions, and integration initiatives.
- Coordinate delivery efforts across technical resources, operational stakeholders, vendors, and the Office of the CTO.
- Maintain and prioritize a centralized backlog of enterprise technology, workflow automation, and AI-related initiatives.
- Lead discovery discussions, workflow assessments, and operational analysis sessions with teams across the organization.
- Define project goals, implementation priorities, operational outcomes, and business success metrics.
- Support the evaluation and implementation of SaaS platforms, AI technologies, workflow automation tools, reporting systems, and operational software solutions.
- Communicate initiative status, priorities, recommendations, risks, and implementation progress clearly to both technical and non-technical stakeholders.
- Help establish scalable intake, prioritization, governance, and operational technology processes as the Office of the CTO continues to grow.
- Operate with a high level of ownership, independent judgment, discretion, and accountability while balancing multiple priorities.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Company-Paid Life Insurance
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Program (EAP)
- Employee Discounts Across Participating Businesses
- Ongoing Learning and Professional Development Opportunities
- Opportunity to Help Build a Newly Forming Office of the CTO
- Exposure to Enterprise AI, Automation, and Operational Modernization Initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
