Technical Product Manager
About The Position
Chewy is seeking a Technical Program Manager to join the Customer Relationship Management (CRM) team leading cross-functional program delivery for transactional notifications. This role can be based in Seattle, WA or Boston, MA. You will own delivery of transactional notification feature launches and enhancements that span business teams across Chewy. You will work closely with business, UX, engineering, and analytics teams to support initiatives that directly impact customer experience, operational efficiency, and business growth. You will be seen as a subject matter expert on the transactional notification onboarding and operating model and be a trusted thought partner with business teams to ensure efficient delivery of their objectives.
Requirements
- 5+ years of experience as a Technical Program Manager, Program Manager, or similar role delivering cross-functional technical initiatives
- Ability to engage in architecture discussions, understand system tradeoffs, and influence technical decision-making
- Experience managing complex dependencies across engineering, product, data, and business stakeholders
- Strong communication skills, with the ability to synthesize complex technical concepts into clear, actionable insights for diverse audiences, including executives
- Highly organized, execution-focused mindset with a strong sense of ownership and bias toward action
- Experience with Jira and other project management applications
Nice To Haves
- Experience in transactional or marketing notification platforms
Responsibilities
- Develop and maintain a prioritized backlog across various business teams
- Work with engineers and product managers to clarify technical requirements and then turn those into milestones and execution plans
- Identify risks, tradeoffs, and bottlenecks early; drive mitigation strategies and escalate effectively when needed
- Navigate ambiguity to formulate a plan and drive alignment across teams to achieve that plan
- Partner with engineering teams in architecture and design discussions to understand system tradeoffs and inform execution plans
- Drive clear communication and alignment across technical and non-technical stakeholders, including leadership
- Establish and drive operational rigor through planning mechanisms including sprint planning, stakeholder backlog prioritization, retrospectives, and quarterly/annual operating plans
Benefits
- 401k
- new hire and annual equity grant
- annual bonus (for C08+ positions)
- medical/Rx insurance
- vision insurance
- dental insurance
- life insurance
- disability insurance
- hospital indemnity insurance
- critical illness insurance
- accident insurance
- parental leave
- family services benefits
- backup dependent care
- flexible spending accounts
- telemedicine
- pet adoption reimbursement
- employee assistance program
- 10% off pet insurance discount
- 20% off at Chewy.com discount
- unlimited PTO (subject to manager approval)
- six paid holidays
- paid sick and family leave (in compliance with applicable state and local regulations)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
