Technical Product Manager

UnitedHealth Group•Eden Prairie, MN

14h•$91,700 - $163,700•Remote

About The Position

This Technical Product Manager role supports the design, delivery, and ongoing optimization of business applications built on Microsoft Power Platform, including Power Apps, Power Automate flows, Dynamics 365-driven applications, and related Microsoft 365 tools. The work includes solution design, business analysis, automation support, testing, stakeholder engagement, production support, and continuous improvement of business management and processes. The person in this role will help maintain, enhance, and strategize around AI, automation, and data capture capabilities related to request intake, case management, queue routing, shared inboxes, email-to-case processes, user notifications, knowledge management, surveys, work items, backlog tracking, and other capabilities for cross-team collaboration. Current work includes Dynamics 365 Customer Service enhancements, Power Automate flows, Dataverse configuration, model-driven app improvements, and work management design. The ideal candidate is a hands-on Power Platform and Dynamics 365 professional who can operate across product ownership, solution design, business analysis, testing, stakeholder engagement, and production support. They should be comfortable solving complex operational problems, guiding teams toward scalable processes, and ensuring the platform continues to meet business needs in a reliable and maintainable way. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Undergraduate degree or equivalent experience
3+ years of experience in a product manager, product owner, or systems analyst role
3+ years of experience with Microsoft Power Platform, including Dataverse, Power Automate, and model-driven Power Apps
3+ years of experience with Dynamics 365 modules or similar business management platforms
3+ years of experience configuring and troubleshooting Dataverse tables, relationships, forms, views, business rules, queues, and security roles
3+ years of experience designing and troubleshooting Power Automate cloud flows
3+ years of experience understanding how different parts of the Microsoft tech stack (Azure, Microsoft Exchange, Microsoft 365, Power Platform, etc.) interact with and impact one another
3+ years of experience with GitHub Actions and/or managed Power Platform solution deployment
3+ years of experience with Copilot Studio, AI-assisted business processes, or Dataverse-connected agents
3+ years of experience integrating Dynamics/Dataverse with systems such as Jira, ServiceNow, Snowflake, SharePoint, or other enterprise platforms
3+ years of experience with reporting, operational analytics, product intake, backlog management, or work tracking tools such as Jira, Aha, Rally, Planner, Project, Figma, SharePoint, or Teams

Nice To Haves

Familiarity with JavaScript, plugins, custom pages, React/TypeScript, or other model-driven app extensions
Familiarity with enterprise governance, access management, secure data handling, or responsible AI review processes
Ability to translate ambiguous business needs into clear requirements and scalable, maintainable, and secure solution designs
Strong process analysis, problem-solving, testing, and production support skills
Ability to influence without direct authority and build strong relationships across diverse stakeholder groups
Strong stakeholder management and prioritization skills, including the ability to align competing business needs and drive consensus
Excellent written, verbal, facilitation, and documentation skills, with the ability to communicate effectively with both technical and non-technical audiences
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

Support and enhance Dynamics 365 Customer Service and Power Platform solutions
Translate business needs into Dataverse tables, columns, forms, views, automations, and model-driven app experiences
Design and troubleshoot Power Automate flows for case creation, email handling, queue management, notifications, work item updates, and related processes
Support case management, queue routing, shared mailbox behavior, notes, tasks, timelines, knowledge articles, and email templates
Facilitate working sessions with business stakeholders and technical teams to clarify requirements, process needs, risks, and solution options
Help teams define scalable operating processes for intake, handoffs, work tracking, prioritization, and reporting
Test new functionality, support UAT, document issues, validate fixes, and assist with production support
Partner with developers or technical resources on JavaScript, plugins, custom tables, custom pages, and advanced configuration when needed
Maintain clear documentation for requirements, design decisions, testing, releases, and transition knowledge