Sr. Technical Product manager (Conversational AI & Employee Experience)

U.S. Bank • Cincinnati, OH

6d • $133,365 - $156,900 • Hybrid

About The Position

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams.

Requirements

• Technical Product Management experience

Nice To Haves

• Experience designing and deploying enterprise-scale Conversational AI, AI Agents, Virtual Assistants, and GenAI platforms supporting IT, HR, workplace services, and employee experience initiatives.
• Strong expertise with Microsoft Copilot, Azure AI Services, Azure OpenAI, Semantic Kernel, Copilot Studio, or comparable enterprise AI ecosystems.
• Hands-on experience implementing Agentic AI architectures, autonomous workflows, multi-agent orchestration, and AI-driven automation solutions.
• Experience integrating LLMs, RAG frameworks, vector databases, enterprise search, and knowledge management platforms to improve AI response accuracy and relevance.
• Demonstrated success leading Moveworks, Nexthink, ServiceNow, or similar Digital Employee Experience (DEX) and employee support platforms.
• Strong understanding of enterprise APIs, event-driven architectures, integration platforms, workflow orchestration, and automation technologies.
• Experience deploying AI solutions within highly regulated environments with a focus on Responsible AI, security, privacy, governance, and compliance controls.
• Knowledge of endpoint analytics, proactive remediation, self-healing technologies, digital workplace automation, and employee productivity platforms.
• Proven ability to define AI product strategy using adoption metrics, conversation analytics, self-service optimization, ticket deflection, and business outcome measurements.
• Experience leading cross-functional teams and influencing executives to drive enterprise AI adoption, organizational change management, and innovation programs.

Responsibilities

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
• Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Uses performance metrics to drive towards progress on identified strategies and initiatives.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed