Technical Product Manager, Integrations & Platform

WellnessLiving

2d•Remote

About The Position

WellnessLiving is seeking a Technical Product Manager to lead and expand its ecosystem of third-party integrations, APIs, SDKs, and partner products. This role involves managing a diverse portfolio including workflow and platform integrations, developer-facing APIs, hardware and access-control partners, and financial systems, with a strong emphasis on payments. The ideal candidate will own payment gateway integrations and associated merchant workflows, requiring direct hands-on experience in payments integration. This generalist role demands the ability to delve into transaction lifecycles one week and analyze API documentation the next. The Technical Product Manager will act as a crucial liaison between engineering, external partners, and internal teams, serving as the company's expert on integration capabilities and limitations.

Requirements

3–5 years as a technical product manager or product manager owning software integrations, APIs, or developer platform products.
Direct experience with payment gateway integrations (e.g., Stripe, Moneris, Square, Global Payments, Adyen), including transaction lifecycles, refunds and disputes, and merchant onboarding.
Strong working knowledge of REST APIs, webhooks, JSON, SDKs, and authentication patterns.
Ability to read and assess third-party developer documentation independently.
Demonstrated ability to scope and deliver technical work with engineering teams, from requirements through release.
Familiarity with PCI-DSS, tokenization, and data security considerations in payment workflows.
Excellent written and verbal communication, particularly translating technical detail for non-technical audiences.
Ability to manage several concurrent integration workstreams and prioritize effectively.
Legally entitled to work in Canada.
Ability to maintain consistent overlap with Eastern Time business hours.
Proven effectiveness in a remote setting, including asynchronous written communication with engineering and external partners.

Nice To Haves

Experience running pilot or beta programs for new integrations or physical device rollouts.
Exposure to POS terminal or card reader deployments (EMV, tap-to-pay, semi-integrated setups).
Background in SaaS platforms, integration marketplaces, or partner ecosystems.
Familiarity with the health, wellness, or fitness industry.
Hands-on technical background (software development, solutions engineering, or API development).

Responsibilities

Own the roadmap for third-party integrations, API/SDK development, and technical partnerships, aligning with broader product and company goals.
Manage payment gateway integrations end-to-end, including scoping, rollout, merchant onboarding flows, and ongoing optimization. Act as the internal owner for transaction lifecycle questions.
Collaborate with engineering to scope and prioritize integration work.
Gather technical requirements from partners and customers for new integrations and enhancements.
Manage relationships with third-party vendors, payment processors, and platform partners.
Evaluate new partners and conduct technical investigations into emerging integration opportunities.
Oversee the maintenance and improvement of developer-facing APIs and SDKs for performance, scalability, and developer satisfaction.
Design and run pilot and beta programs for new integrations and partner rollouts, gathering structured feedback for iteration before general availability.
Serve as the internal subject matter expert on integration capabilities and constraints, supporting sales, support, and implementation teams.
Clearly communicate technical requirements, tradeoffs, and project status to non-technical stakeholders.
Partner with engineering to investigate and resolve complex integration issues raised by customers or partners.
Collaborate with marketing to accurately position integrations and technical products in external communications and release materials.
Track integration adoption, API reliability, and partner performance, prioritizing enhancements based on business impact.