Technical Product Advisor II

Hach • Loveland, CO

13h • Onsite

About The Position

Technical Product Advisor II Imagine yourself Contributing to a brighter, more sustainable future Thriving in a supportive team environment that inspires you to strive for excellence. At Hach, You Can Make a Difference At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability . This is an onsite role and will be part of the Service Team in our Loveland, Colorado location. This is for 1st Shift, Monday through Friday, 8.5 hours including a ½ hour for lunch. We offer: Bonus/incentive pay A flexible work environment Paid holidays and paid time off Ongoing investment in your career through dedicated training, on-the-job development, and coaching Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards Reporting to the Manager, Technical Support, the Technical Product Advisor II will provide world-class service and support to all internal and external customers via the contact center. The Technical Product Advisor II will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets and sales lead identification. In this role, a typical day will look like: Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers. Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions. Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods. Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement. Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

Requirements

• A minimum of 2 years of experience in customer service, technical support, field service, and/or previous supervisor experience.
• A minimum of 1 year of experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial).
• A minimum of 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent required.
• A minimum of 1 year of experience with MS Office.
• High School Diploma or equivalent.

Nice To Haves

• BA or BS degree preferred.
• Electrical and Mechanical aptitude.
• Experience with Salesforce and/or Oracle (ERP) preferred.
• Strong verbal and written communication skills.
• Prior call center experience.
• Ability to adapt to changes in expectations, metrics, and environment as business needs demand.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

Benefits

• Bonus/incentive pay
• A flexible work environment
• Paid holidays and paid time off
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards
• paid time off
• medical/dental/vision insurance
• 401(k) to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees