Technical Presales – Strategic Account Manager
About The Position
CustomerGauge is seeking a seasoned Technical Presales professional to act as a trusted advisor for midmarket and enterprise prospects and customers in North America. This role focuses on the technical aspects of complex, high-value sales cycles, building buyer confidence through expertise in NPS and CX, solution architecture, and a consultative approach. The position also involves ongoing responsibility for a portfolio of strategic accounts post-sale, ensuring customers achieve value and grow their investment. The primary focus is on technical sales, with account management serving to deepen relationships and understand customer success. The role reports to the CRO, with a secondary reporting line to the Director of Strategic Account Management.
Requirements
- 10+ years of experience in technical presales, with additional account management or customer success responsibility, ideally in B2B SaaS
- Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus; experience with Voice of the Customer (VoC) program design and implementation
- Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements
- Demonstrated track record as a technical trusted advisor: prospects and customers seek your counsel on architecture, program design, and strategy
- Experience managing strategic accounts post-close: renewals, expansions, and executive relationships
- Comfortable owning commercial conversations and negotiating contracts
- Strong executive presence; equally effective in a technical deep-dive and a C-suite business review
- Exceptional communication and presentation skills; you make the complex feel simple
- Bachelor’s degree required
Nice To Haves
- Background in industries where CustomerGauge has strong presence: manufacturing, distribution, or enterprise technology
- Familiarity with Salesforce or similar CRM
Responsibilities
- Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business outcomes that matter to the buyer
- Own the technical side of sales cycles, leading discovery, solution architecture, proof-of-concept engagements, and executive presentations
- Partner closely with the sales team to shape and accelerate deals from a technical and domain standpoint, positioning CustomerGauge as the clear, credible choice
- Translate complex business and technical requirements into solution designs that hold up under scrutiny: integration architecture, data flows, program configuration, and implementation approach
- Help respond to RFPs and security questionnaires; lead technical deep-dives with IT, data, and operations stakeholders
- Engage at all levels of the prospect organization, from IT architects and program owners to the C-suite, with equal fluency
- Transition closed accounts into long-term managed relationships and own the commercial relationship: renewals, upsells, and multi-year expansions
- Serve as the ongoing trusted advisor for a portfolio of strategic accounts, the person customers call when they need guidance
- Build and maintain executive-level relationships while staying connected to day-to-day program owners and champions
- Run executive business reviews that connect CustomerGauge outcomes to customer revenue, retention, and loyalty metrics
- Identify and manage risk proactively: surface churn signals early and build mitigation plans
- Collaborate with CustomerGauge services and executives to deliver win-win outcomes across the customer organization
- Represent the voice of the customer internally to influence product direction and roadmap priorities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
