Technical People Operations Specialist
About The Position
Lightning AI is seeking a data-driven People Operations specialist to build the AI-native People Ops organization. The company is building a tailored People operating system in-house, including automated workflows for hiring, onboarding, and agentic employee and manager support. The specialist will report to the Head of People Ops, focusing on finding problems, designing solutions, and implementing them to create a best-in-class employee and manager experience. The team is described as small, high-velocity, and talent-dense, valuing extreme ownership and low-ego collaboration with a "shipped is better than perfect" mentality.
Requirements
- 4+ years of experience in Tech with holistic People Operations service delivery and administration plus tier 0 / 1 / 2 employee and manager support.
- Experience building or working deeply on systems like knowledge bases, case management, ticketing and routing, SLA and quality measurement, escalation paths, and deflection.
- Experience with people data, business systems, analytics platforms, or enterprise data infrastructure (BigQuery, Snowflake, Databricks, SQL, Excel).
- Deep familiarity with HRIS and / or ATS platforms (Rippling, Greenhouse, Ashby, or similar), as a builder or through close partnership with People teams.
- Experience designing secure systems with role-based access control and data permissioning.
- Strong product instincts; ability to think end-to-end, ask why, and ensure the solution is used.
- Excellent stakeholder management and demonstrated cross-functional partnership with Finance, Legal, and IT.
- Experience building processes and products from scratch and taking them to production.
Nice To Haves
- Agile familiarity with Anthropic / OpenAI, and AI agents
- Experience with Rippling, Greenhouse, Ramp, Carta, Pave, or Tilt
Responsibilities
- Build, ship, and administer People workflows, systems, and solutions that improve Lightning's operations.
- Design secure systems with role-based permissions and appropriate data access.
- Build agents, workflows, dashboards, and decision-support tools for the People team, managers, and leaders.
- Own day-to-day People Operations administration across the employee lifecycle (onboarding, offboarding, employee changes, HRIS updates, documentation, employee data management).
- Support payroll and benefits administration (employee changes, audits, reconciliations, enrollments, resolving employee questions).
- Serve as a point of contact for employee and manager questions regarding pay, benefits, leave, policies, systems, and other People programs.
- Maintain accurate and reliable People data and systems through regular audits, data cleanup, documentation, and process maintenance.
- Support recurring People programs and operational cycles.
- Partner with the broader People team to identify, scope, and ship internal solutions end-to-end.
- Build and maintain integrations, reporting, and automated workflows across People systems.
- Build solutions that meet legal and compliance requirements for handling employee data across multiple jurisdictions.
Benefits
- Discretionary bonus
- Meaningful equity component (RSUs)
- Comprehensive benefits
- Medical, dental, and vision coverage
- 401(k) matching (U.S.)
- Pension contributions (U.K.)
- Unlimited PTO
- Company holidays
- Floating holidays
- Two weeks of company closure each winter (Company-Wide Winter Break)
- Paid Parental & Family Leave
- Annual learning and development allowance
- Wellness and work-from-home stipends
- Four weeks of paid sabbatical leave after four years of service (Sabbatical Program)
- Flexible schedules
- Hybrid work model
- Complimentary meals at office hubs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
