Technical Parts & Counter Sales Specialist

Ottawa, ON

2d•CA$55,000 - CA$80,000•Onsite

About The Position

O'Dell HVAC Group is seeking a Technical Parts & Counter Sales Specialist to join their team. This role is crucial for supporting customers and internal sales teams by offering expert technical advice on HVAC parts and aftermarket solutions. The position involves a blend of technical product knowledge, customer service, counter sales, and warehouse operations, ensuring customers receive accurate solutions, excellent service, and timely order fulfillment.

Requirements

Post-secondary education in HVAC, Mechanical Systems, or a related field, or an equivalent combination of education and experience.
Minimum five (5) years of experience in HVAC parts sales or a related technical HVAC environment.
Strong knowledge of HVAC equipment, components, replacement parts, and aftermarket applications.
Ability to read and interpret technical drawings, schematics, and specifications.
Experience troubleshooting HVAC equipment and recommending replacement or retrofit solutions.
Experience providing exceptional customer service in a parts counter or technical sales environment.
Working knowledge of inventory management systems and standard computer applications.
Excellent communication and interpersonal skills with the ability to explain technical information clearly to both technical and non-technical customers.
Strong organizational skills with exceptional attention to detail.
Ability to work independently while contributing effectively as part of a collaborative team.

Nice To Haves

Refrigeration Mechanic and/or G1 Gas Technician certification strongly preferred.
If licensed, membership in good standing with the Ontario College of Trades.
Forklift experience or certification considered an asset.

Responsibilities

Provide technical support and recommendations for HVAC systems, replacement parts, and aftermarket solutions to customers and internal sales teams.
Interpret technical drawings, specifications, and equipment requirements to accurately identify replacement components.
Troubleshoot customer inquiries and recommend repair, replacement, retrofit, or upgrade solutions.
Identify opportunities to grow aftermarket and replacement parts sales through proactive customer support.
Build and maintain strong relationships with customers by delivering responsive, knowledgeable service.
Process quotations, sales orders, returns, and customer inquiries accurately and efficiently.
Assist walk-in customers at the parts counter with product selection and technical support.
Pick, pack, ship, receive, inspect, and stock inventory while maintaining accurate inventory records.
Support cycle counts and inventory control activities to ensure inventory accuracy.
Cut custom air filters to customer specifications as required.
Maintain a clean, organized, and safe warehouse and counter sales environment.
Stay current on HVAC products, manufacturers, and industry developments.
Other responsibilities as assigned.