Technical Partner Manager, AMER Banks

Stripe • Atlanta, GA

21h

About The Position

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business. The Global Partner Engineering & Operations (PE&O) team is a core part of Stripe’s Global Partnerships organization. We manage the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we enable seamless cross-functional collaboration that fuels Stripe’s rapid growth. We are seeking an experienced Technical Partner Manager to lead technical partner engagements within PE&O. In this role you will own relationships with Stripe’s AMER bank partners, and oversee partner technical integrations and performance. You will drive and influence partner deliverables, ensure partner integration and onboarding success, and deliver operational excellence through strategic initiatives and cross-functional alignment.

Requirements

• 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
• Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
• Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
• Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
• Strong analytical and problem-solving skills; able to use data to drive decisions.
• Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
• Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
• Willingness to travel (~30%) for partner visits and business/service reviews.

Nice To Haves

• Bachelor’s degree in Computer Science, Business Administration, Operations Management, or a related field; Master’s degree or MBA preferred.
• Working proficiency with databases and SQL for partner-facing data analysis.
• A user-first mindset and strong sense of urgency to scale products and operations through partnerships.

Responsibilities

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
• Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
• Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
• Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs.
• Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
• Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
• Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior