Technical Operations Systems Specialist II

Gulfstream•Savannah, GA

1d•Onsite

About The Position

The Technical Operations Specialist II is the primary point of contact for internal and external customers and represents Gulfstream's Product Support network for both technical and non-technical situations. Under minimal direction, this role provides advice and guidance to the company and the customer on the installation, service, repair, replacement, modification, and maintenance of Gulfstream aircraft systems and support equipment. The specialist builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. This role also conceives, develops, tests, and evaluates new ways to improve the technical support effort.

Requirements

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience.
5 years aircraft related maintenance and operations experience is required.
Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

Knowledge and experience in aircraft structural repairs, with knowledge in CATIA, SmarTeam, Exalead AIR, Mantra, Illustrated Parts Catalogs (IPC), and Aircraft Maintenance Manuals (AMM).
Customer-facing communication skills and the ability to effectively provide technical guidance on repair implementation, collaborate with cross-functional teams, and deliver exceptional customer service while ensuring compliance with engineering standards and regulatory requirements is a plus.
An A&P license, EASA B1/B2 FlightSafety Master Technician and four (4) additional years related aircraft experience may offset the degree.
A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft word) a plus.
Airframe and Powerplant license is preferred.

Responsibilities

Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.
Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions.
Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs.
Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS).
Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.
Reviews, investigates, and responds as required to correspondence received from Gulfstream operators, and other agencies.
Directs the transfer of aircraft components for analysis, provides technical support for that analysis, and provides a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft.
Develops, prepares, and updates new and existing troubleshooting procedures and processes for Gulfstream aircraft.
Coordinates the development and evaluation of test equipment for use on Gulfstream aircraft.
Determines priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy.
Initiates and prepares customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication.
Uses Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.
Reinforces customer satisfaction, identifies areas of customer frustration, and resolves issues, acting as an advocate for the customer.
Performs other duties as assigned.