Technical Operations Support Specialist - ACA

PAYLOCITY CORPORATION•Meridian, ID

10d•$44,800 - $60,000•Onsite

About The Position

The Technical Operations Support Specialist - ACA is responsible for delivering high quality technical support for Paylocity’s growing suite of applications, including modules such as HR & Payroll, General Ledger, Tax support, Integrations, Data Insights/Reporting, Custom Calculations, and Time and Labor/Hardware. This role serves as a key resource for resolving complex client issues and supporting internal departments by addressing escalated technical concerns. The Technical Operations Support Specialist - ACA will troubleshoot a wide range of issues, including software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems. In addition, the role involves setting up and supporting standard features within web-based applications. This position requires a strong ability to communicate technical information clearly and effectively, ensuring clients and internal teams receive actionable guidance.

Requirements

Bachelors Degree required.
3+ years’ experience in a customer service role; experience in a help desk/technical support role - preferred
Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP.
Strong oral and written communication
PC hardware/software experience including installation, maintenance, and training end users.
Ability to learn new software and desire to continue learning.
Ability to analyze data for high-level problem resolution.
Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools.
Must have strong mathematical skills for report calculations, accruals, General Ledger, etc.
Prior experience with payroll concepts is required.
Experience with Paylocity’s Payroll product is strongly preferred.
SQL and HML Basic Knowledge
Experience testing and validating calculations, reports, and system configurations.
Minimum of 1 year of payroll experience
Experience with direct communications up to the C-Suite level
1-3 years payroll experience
Understanding HR&P tax set ups and impact on filings

Nice To Haves

Experience with Lean Six Sigma a plus
Experience with journal entries and Accounts Payable preferred
Understanding of cost and labor allocations
SQL Basic Knowledge
Experience with General Ledger Concepts/Accounting/reconciling journal entries

Responsibilities

Provide technical support by troubleshooting software and hardware issues using remote tools.
Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution.
Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
Document all interactions, through the entire life cycle, and identify recurring issues or trends.
Collaborate with internal teams to resolve complex issues and improve software performance.
Share knowledge and support team learning across the organization.
Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
Communicate clearly with both technical and non-technical users.
Represent the team in client interactions, events, and meetings.
Effectively switch between multiple communication and tracking systems
Remain flexible to business needs, including varying shifts and project support.
Continuously build expertise in applications and help ensure quality and performance standards are met.

Benefits

We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances.
And if it’s career development you desire, we provide that, too!

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