TECHNICAL OPERATIONS SUPERVISOR

JHB-CUI • Nashville, TN

5d • Onsite

About The Position

At CUI Cable Services, we don't just install telecommunications services—we build teams that keep communities connected. We're looking for a motivated, hands-on Cable Technician Operations Supervisor who thrives on developing people, solving operational challenges, and delivering exceptional customer experiences. If you're the type of leader who enjoys coaching technicians, improving processes, and creating a culture of accountability and success, we'd love to meet you. This is more than a supervisor position—it's an opportunity to make a measurable impact on our business while advancing your leadership career with a company that believes in promoting from within.

Requirements

• 3+ years of experience in telecommunications, cable, fiber, or broadband operations
• Previous leadership or supervisory experience managing field technicians
• Strong understanding of cable installation, service, troubleshooting, and quality standards
• Excellent communication and coaching abilities
• Proven ability to motivate teams while holding them accountable for results
• Strong organizational and time-management skills
• Comfortable working in a fast-paced, changing environment
• Valid driver's license with an acceptable driving record

Nice To Haves

• Experience supporting Comcast, Cox, Charter, or other major telecommunications providers
• Knowledge of technician production metrics and operational reporting
• Experience with workforce scheduling and dispatch coordination
• OSHA or other telecommunications safety certifications
• Experience managing performance through KPIs and data analysis

Responsibilities

• Oversee the daily performance of a team of field technicians while ensuring operational excellence, customer satisfaction, and employee development.
• Recruit, coach, mentor, and develop a high-performing team of cable technicians.
• Conduct ride-alongs, field coaching, and performance reviews that help technicians grow professionally.
• Foster a positive, accountable, and safety-first culture.
• Plan daily workloads, routes, and technician assignments to maximize productivity.
• Monitor workforce utilization, staffing levels, and service completion rates.
• Ensure work is completed safely, efficiently, and to customer specifications.
• Perform quality control inspections and field audits.
• Resolve escalated customer concerns with professionalism and urgency.
• Partner with technicians to improve first-time completion rates and customer satisfaction.
• Analyze operational metrics and identify opportunities to improve productivity, quality, and profitability.
• Track KPIs including: Productivity, Quality scores, Repeat service calls, Customer satisfaction, Technician performance, Safety compliance.
• Develop action plans that continuously improve team performance.
• Coordinate materials, equipment, vehicles, and inventory.
• Partner with dispatch and operations leadership to ensure efficient scheduling.
• Assist with complex installations and technical troubleshooting when needed.
• Ensure compliance with company policies, customer standards, and safety regulations.

Benefits

• Competitive salary based on experience
• Company vehicle and fuel card
• Company phone and technology
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Holidays
• Paid Time Off
• Professional development and leadership growth opportunities
• A collaborative leadership team that values innovation and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed