Technical Operations Supervisor - Dollywood Theme Park - Exempt

The Dollywood Company•Pigeon Forge, TN

22h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Supervisor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role is responsible for monitoring and maintaining the technical elements for all projects for the Entertainment Division. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
Advanced education from a college or Certificate from a Technical school in a related field
A minimum of 5 years’ experience required, which demonstrates the successful execution of similar duties and responsibilities in a live show environment
Excellent computer Experienced in the use of Microsoft Office programs and have some level of competence in the use of CAD software
Excellent working knowledge of theatrical equipment at all levels of complexity, including installation and operation
Previous experience operating, programming, and troubleshooting technical equipment
Must successfully complete a background check including motor vehicle and pre-employment drug
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to sit, stand, walk, kneel, crawl, bend, reach, twist and move about
Able to lift and carry up to 50 lbs.
Climbing, able to work comfortably at heights up to 50 ft.
Reaching high and low
Must have manual dexterity to complete all job duties
Seeing near and far with good depth perception and correct color vision
Ability to tolerate show levels of sound in a theater environment
Ability to accommodate changes in schedules and assignments and relay changes to crews easily and
Ability to operate, program, and troubleshoot technical
High level of knowledge of electricity and network systems
Ability to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
Reading, writing, and math skills necessary to: Label consoles, dimmers, cables, etc.; Read meters and console monitor; Diagram signal flow charts, lighting plots, patch sheets, for reference and; Understand related schematics, diagrams, blueprints, and manufacturer
Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
Ability to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
Ability and mobility to be able to bend, stoop, kneel, climb, lay, lift and carry

Nice To Haves

Curious learner, innovator, administrator, detail driver, mentor, and motivator
Display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Responsibilities

Provide leadership to onsite Technical Operations Team across the campus by understanding, supporting, and enforcing policies, procedures, and management decisions
Oversee the installation and operation of all technical aspects supporting live production shows, special events, concerts, and contracted acts
Support the team by overseeing hiring and being a responsive and positive leader in all aspects of daily operations
Maintain Inventory control of Dollywood equipment and supplies for all Entertainment venues
Ensure cleanliness and organization standards by maintaining cleaning procedures across all assigned venues
Implementation and planning for Warehouse clean out along with a quarterly assessment of items/space
Develop, support, initiate and/or provide training for a variety of equipment and operations including, but not limited to: lighting consoles, audio consoles, projectors, computer/control systems, follow spots, rigging, counterweight systems, fog/haze/snow machines, etc.
Oversee routine maintenance and inspection procedures and perform regular audits to ensure all standards are being met or exceeded
Provide technical expertise in both hands-on and supervisory situations, which ensures a high-quality entertainment experience for Park Guests and team operational/procedural cohesion
Provide planning, development, coordination, and implementation assistance and support as directed for all new or existing shows and activations
Initiate and/or provide training and awareness of Safety procedures and policies
Ensure safety compliance across all facets and locations of Technical Operations by completing regular audits of paperwork, training, operations, and Immediately report, correct, and re-train as needed Serve as a point of contact to vendors as needed
Supervise departmental purchasing for technical support/equipment and departmental capital expenditures in conjunction with Technical Operations Specialist and Entertainment Manager
Represent Entertainment as PIC and Safety Trainer
Set the standards for a culture of excellence and teamwork by defining clear goals, proper planning, ensuring follow-through and accountability
Ensure efficiency of operation and excellence in execution across all teams through continued improvement of training, procedures, and operations