Technical Operations Manager

DataField•Columbus, OH

14h•Onsite

About The Position

This opportunity is a 6-month Contract-to-Hire role with DataField's client. Our client delivers AI-powered parking enforcement and compliance technology designed specifically for municipalities, airports, universities, and public agencies. Their integrated hardware and cloud-based software platform helps cities increase compliance, improve operational efficiency, and modernize parking enforcement programs. As they continue to grow, we’re seeking a driven Technical Operations Manager to support customers, commission systems, and help scale our operational processes from our Columbus office. This role combines Level 1 & Level 2 technical support, system commissioning, and operational coordination. You’ll primarily provide helpdesk services remotely from the office, ensuring customers’ systems are functioning properly. You’ll also activate newly installed systems, manage equipment logistics, and assist with project coordination. This is not a passive help desk role. We’re looking for someone who takes ownership, manages their own tasks proactively, and wants to grow with a scaling technology company. This role requires in-depth knowledge of a variety of project implementation practices and field concepts for information systems.

Requirements

5+ years Information systems helpdesk experience / CCTV preferred, Including IT, networking, and hardware smart devices.
Ability to independently perform Level 1 and Level 2 troubleshooting
Understanding of networking fundamentals (IP configuration, connectivity, hardware diagnostics)
Strong organizational skills and task ownership
Experience coordinating technical projects or workflows
Self-motivated, driven, and proactive
Continually defines ways to increase customer satisfaction and deepen client relationships

Nice To Haves

Low-voltage experience is a plus

Responsibilities

Resolve parking session related questions, or vehicle detection license plate recognition (LPR) questions
Diagnosing camera connectivity and system communication problems
Perform remote diagnostics and issue resolution
Escalate complex issues appropriately while maintaining accountability
Management of tasks for IT, Technical, and construction teams in planning, deployment, staging and production environment.
Commission and activate newly installed systems
Verify configuration and system performance
Ensure systems are fully operational prior to client handoff
Order and receive hardware for specific projects
Track equipment inventory and deployment status
Coordinate with installation partners and internal teams
Assist with implementation and project workflows
Occasionally visit local sites to assist with troubleshooting
Support basic low-voltage diagnostics when necessary