Technical Operations Manager

IMS TECHNOLOGY SERVICES LLC•Concord Township, PA

11h

About The Position

The Technical Operations Manager will lead and oversee the daily technical operations to ensure seamless and efficient service delivery across all platforms. This role is pivotal in managing cross-functional teams, optimizing operational processes, and implementing scalable solutions that support business growth and technological advancement. The manager will collaborate closely with engineering, IT, and customer support teams to maintain high system availability, performance, and security standards. They will also be responsible for driving continuous improvement initiatives, managing incident response, and ensuring compliance with industry regulations. Ultimately, this position aims to enhance operational excellence, reduce downtime, and deliver superior technical support to meet organizational objectives.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
5+ years of experience in technical operations, IT management, or a similar role.
Proven experience managing technical teams and complex operational environments.
Strong understanding of IT infrastructure, networking, cloud services, and system monitoring tools.
Excellent problem-solving, communication, and leadership skills.
Analytical skills are essential for monitoring system performance, diagnosing issues, and driving data-driven improvements.
Technical expertise in IT infrastructure and cloud technologies enables the manager to oversee complex environments and guide technical decision-making.
Project management and organizational skills are applied to plan and execute operational initiatives, ensuring timely delivery and resource optimization.
Knowledge of industry standards and compliance requirements supports maintaining secure and reliable operations aligned with regulatory expectations.

Nice To Haves

Master’s degree in a relevant technical or business discipline.
Certifications such as ITIL, PMP, or Six Sigma.
Experience with cloud platforms like AWS, Azure, or Google Cloud.
Familiarity with automation tools and scripting languages.
Background in cybersecurity best practices and compliance frameworks.

Responsibilities

Manage and coordinate technical operations teams to ensure timely resolution of incidents and service requests.
Develop and implement operational policies, procedures, and best practices to improve efficiency and reliability.
Monitor system performance metrics and lead root cause analysis for operational issues.
Collaborate with engineering and IT departments to plan and execute infrastructure upgrades and deployments.
Oversee vendor relationships and third-party service providers to ensure contractual obligations are met.
Lead incident management processes, including escalation, communication, and post-incident reviews.
Prepare and present regular reports on operational performance, risks, and improvement plans to senior leadership.
Drive continuous improvement initiatives by analyzing operational data and identifying areas for automation and optimization.
Ensure compliance with relevant regulatory requirements and internal security policies.
Mentor and develop team members to build a high-performing technical operations group.