Technical Operations Manager

Chartis Federal • Orlando, FL

2d • Hybrid

About The Position

Chartis Federal is seeking a Technical Operations Manager to lead day-to-day operational execution supporting the U.S. Customs and Border Protection (CBP) Tactical Communications (TACCOM) Integrated Logistics Support (ILS) program. This position serves as the primary operational interface between Chartis Federal and CBP stakeholders, ensuring successful execution across tactical communications operations, including RF engineering, systems administration, OTAR/key management, land mobile radio (LMR) sustainment, and warehouse/logistics support. The ideal candidate is an experienced operational leader with a background in federal technical program execution, tactical communications environments, and mission-critical support operations.

Requirements

• Bachelor’s degree in business, engineering, information technology, project management, or related field (or equivalent experience)
• 7+ years of experience leading operations, service delivery, or technical program execution in a federal environment
• Experience supporting DHS, CBP, DoD, or other mission-critical government operations
• Strong leadership, customer engagement, and operational management experience
• Experience managing technical personnel across multiple functional disciplines
• Experience with deliverable tracking, reporting, quality control, and risk management
• Excellent written and verbal communication skills

Nice To Haves

• PMP certification
• Experience supporting TACCOM, LMR, wireless communications, or public safety communications programs
• Familiarity with MAXIMO, ServiceNow, Remedy, or similar government systems
• Existing DHS suitability or active federal clearance

Responsibilities

• Serve as the primary contractor operational point of contact for CBP stakeholders, including the Contracting Officer’s Representative (COR)
• Lead coordination of technical and operational activities across TACCOM support functions
• Manage contractor staff activities, workload prioritization, and operational execution
• Oversee preparation and submission of required weekly and monthly status reports
• Track contract deliverables, schedules, issues, and operational risks
• Develop and implement risk mitigation strategies
• Support change management activities, including preparation, coordination, and participation in Change Control Board (CCB) processes
• Interface with program and technical stakeholders to support issue resolution
• Support contract transition activities and onboarding coordination as required
• Ensure quality control standards are applied across deliverables and contract execution
• Support ad hoc reports, briefings, and customer-requested operational deliverables
• Ensure compliance with DHS, CBP, contract, and security requirements

Benefits

• Comprehensive health insurance (medical, dental, vision)
• Retirement plans with company contributions
• Professional development opportunities and career growth support
• A dynamic and collaborative work environment where your contributions are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Senior