Technical Operations Manager

NetRoadshow • Atlanta, GA

3d • Remote

About The Position

Financial Software and Services, Inc., headquartered in Atlanta, GA, has a work-at-home Technical Operations Manager position (with the ability to telecommute with appropriate telecommuting systems; the remote worksite must be within commuting distance of Atlanta, GA for weekly trips to the corporate office) responsible for managing and supporting technical systems and applications and ensuring operational efficiency and reliability.

Requirements

• Bachelor’s degree (or foreign equivalent) in Computer and Information Systems, Computer Science, or a closely related field.
• Five (5) years of post-baccalaureate and progressively responsible experience in software development and technical operations.
• Five (5) years of experience architecting, customizing, and maintaining NetSuite ERP across finance and operational modules.
• Five (5) years of experience in software design, development, and maintenance across the software stack.
• Five (5) years of experience with web development using Ruby on Rails, Python, JavaScript, and MySQL.
• Five (5) years of experience with API design and implementation.
• Five (5) years of experience diagnosing and resolving complex system and application issues.
• Five (5) years of experience with project management, including timelines, tasks, and documentation.
• Five (5) years of experience complying with technology standards and system architecture.
• Five (5) years of experience supervising software engineers.
• Three (3) years of experience with industry software including Oracle, Salesforce, and Hubspot.

Responsibilities

• Owning and optimizing end-to-end business and operational workflows supporting online roadshows and event-driven services, including event planning, customer bookings, scheduling, conferencing, audio/video recording, post-event analytics, and operational reporting.
• Designing, developing, testing, and maintaining software applications and system integrations.
• Designing and automating customer engagement pipelines, lead-to-customer workflows, and post-event reporting processes.
• Designing and automating global billing, invoicing, reconciliation, approval, and multi-currency financial workflows.
• Implementing system integrations across ERP, CRM, payment, and internal platforms.
• Developing backend services, internal tools, dashboards, and operational analytics.
• Maintaining cloud infrastructure and DevOps pipelines.
• Diagnosing and resolving software and system performance issues through root cause analysis and solution implementation.
• Ensuring system reliability, scalability, and operational visibility across distributed systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level