Technical/Operations Manager

American Systems•Mechanicsburg, PA

22h•Onsite

About The Position

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking a Technical Lead / Operations Manager to support DSCA IT Operations. This role is responsible for leading day-to-day IT operations, overseeing operational support activities, ensuring service reliability, and providing technical leadership across infrastructure, incident response, reporting, and process improvement efforts. The ideal candidate is a highly detail-oriented leader with strong operational judgment, deep technical experience, and the ability to respond rapidly to maintenance events, outages, and other operational issues, including after-hours support.

Requirements

Active Secret Clearance
CompTIA Security+ certification or equivalent DoD 8570/8140-compliant certification as required
3+ years of experience leading IT Operations
10+ years of overall technical experience
Demonstrated ability to respond rapidly to maintenance events and outages, including after-hours and on-call support
Strong attention to detail, especially in the creation, review, and maintenance of reports and SOPs
Experience managing operational support in a mission-critical environment
Strong written and verbal communication skills
Ability to coordinate across multiple technical teams and stakeholders

Nice To Haves

Experience supporting DoD or other federal IT operations environments
Familiarity with IT service management, incident response, change management, and operational reporting
Experience leading teams in high-availability or mission-critical support environments
Knowledge of infrastructure operations, systems administration, network operations, and cybersecurity best practices
Experience developing operational metrics, dashboards, and performance reports

Responsibilities

Lead and manage IT operations activities in support of DSCA mission requirements.
Provide technical leadership for operations, maintenance, incident management, and service restoration.
Oversee operational performance, system availability, and adherence to service delivery standards.
Coordinate and respond quickly to maintenance events, service interruptions, outages, and operational emergencies.
Participate in an on-call support rotation and provide after-hours support as required.
Use a Government-issued phone to maintain responsiveness during operational events and on-call periods.
Develop, review, and improve reports, standard operating procedures, and operational documentation.
Ensure SOPs, work instructions, and reporting artifacts are accurate, complete, and consistently maintained.
Track operational issues, trends, risks, and corrective actions; communicate status to stakeholders and leadership.
Support continuous process improvement initiatives to enhance operational efficiency and service quality.
Collaborate with technical teams, customers, and leadership to resolve complex operational and technical issues.
Ensure compliance with security, operational, and contractual requirements.