Technical Operations Manager, Repair and Maintenance

GFiber•Kansas City, MO

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. As a Technical Operations Manager, specializing in repair and maintenance, you’ll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience in network operations, network engineering, or network construction.
Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
Experience with construction quality processes for predictive, proactive, and reactive quality management.

Nice To Haves

Master's degree.
PMP Certification.
10 years of experience in network operations, network engineering, or network construction.
Experience managing projects involving team members from multiple disciplines.
Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.
Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

Responsibilities

Drive product quality and customer experience improvements.
Use field data to drive quality improvements through cross-functional quality improvement forum.
Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget.
Manage operations schedule, budgets, actual costs, and performance.
Monitor network performance and lead troubleshooting efforts for network systems.
Prepare and implement MOPs and update network documentation based on changes in network topology.
Manage vendor performance for both inside and outside plant responsibilities.
Provide local insight to centralized process management teams to jointly drive refinement and innovation.
Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.