Technical Operations Manager, Demand

Magnite•Boston, MA

11d•$65,000 - $85,000•Hybrid

About The Position

The Technical Operations Manager, Demand will focus on Magnite’s ClearLine product and play a lead role in ensuring clients using our technology achieve optimal results. A core component of the role is utilizing emerging AI technologies and advanced analytics to streamline workflows, identify insights across large datasets, and drive scalable operational solutions. The role serves as an internal point of escalation at the intersection of Account Management and Product/Engineering. ClearLine is a SpringServe-powered buy-side platform that transacts across the Magnite media footprint.

Requirements

Bachelor’s degree or equivalent professional experience
Strong proficiency in SQL and Python for data analysis, troubleshooting, automation, and workflow development
Strong interest in and aptitude for learning emerging AI technologies, with the ability to apply AI tools to operational workflows and problem-solving
Strong knowledge of video advertising ecosystems, particularly within CTV and programmatic environments
Excellent technical writing and documentation skills
Strong analytical thinking and troubleshooting abilities, with experience diagnosing and resolving complex technical issues
Strong project management and cross-functional coordination skills
Excellent verbal and written communication skills, with the ability to identify root causes, explain technical concepts clearly, and guide stakeholders toward solutions
Ability to work independently, prioritize effectively, and thrive in a fast-paced environment
Strategic mindset with the ability to balance immediate operational needs with long-term scalable solutions
3+ years of relevant experience in technical operations, ad tech, programmatic advertising, solutions engineering, or related fields
Experience developing and optimizing media strategies for performance-driven advertising campaigns
Understanding of the programmatic advertising call chain, including VAST and OpenRTB protocols
Experience troubleshooting ad requests and API interactions using tools such as cURL and browser developer tools
Experience working with advertising agencies, DSPs, SSPs, or related advertising technology platforms
Strong understanding of audience targeting capabilities, identity/data strategies, and related advertising technologies

Responsibilities

Manage a queue of technical escalations from ClearLine Account Managers while maintaining a high standard of organization, responsiveness, professionalism, and stakeholder communication
Troubleshoot highly complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations
Use modern AI tools and emerging technologies to identify repeatable operational challenges, design scalable solutions, automate workflows, and improve team efficiency. This role will be expected to actively evaluate and leverage evolving AI capabilities to deliver meaningful operational impact.
Create and maintain technical documentation for both internal and external audiences, including troubleshooting guides, platform feature documentation, process documentation, and customer-facing support materials
Take initiative in investigating ambiguous problems, proactively seeking answers, asking thoughtful questions, and driving issues to resolution with minimal oversight
Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge
Act as a cross-functional project lead when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives
Partner directly with Product and Engineering teams to escalate bugs, define technical requirements, reproduce issues, and support resolution efforts
Create, manage, and troubleshoot custom data feeds and reporting solutions using SQL and Python within Snowflake, Databricks, and related data environments
Query and analyze large datasets across multiple systems using SQL and Python to identify trends, diagnose issues, and support operational decision-making
Troubleshoot advanced programmatic advertising workflows and integrations, including: VAST and OpenRTB protocols, DSP/SSP integrations, Audience onboarding and DMP workflows, Video ad serving and delivery behavior, Tracking and reporting discrepancies, Platform and API integrations

Benefits

Comprehensive Healthcare Coverage from Day One
Generous Time Off
Holiday Breaks and Quarterly Wellness Days
Equity and Employee Stock Purchase Plan
Family-Focused Benefits and Parental Leave
401k Retirement Savings Plan with Employer Match
Disability and Life Insurance
Cell Phone Subsidy
Monthly Fitness and Reimbursement
Career Growth: We support internal mobility, skill development, and leadership pathways through structured career frameworks and learning programs.
Company Culture: Magnite’s culture is rooted in collaboration and connection, recognizing that both are essential to success. Our hybrid schedule includes two remote workdays (Monday and Friday) and three in-office days (Tuesday through Thursday), where employees can take advantage of catered lunches, beverages, snacks, training opportunities, and engaging office events that enhance the work experience. In addition, we support our team through meaningful benefits and programs, including community service and volunteer opportunities, company-matched charitable contributions, access to mental health resources, structured career development initiatives and growth frameworks, culture and inclusion programs, and our Bonusly peer-to-peer recognition platform.