Technical Operations Engineer
About The Position
Hoyos Consulting LLC is searching for a Technical Operations Engineer to join our team as we continue to grow our network and consulting practice across Wisconsin and the Midwest. This is a broad, hands-on role combining network engineering with day-to-day technical operations. The right person will be comfortable troubleshooting problems, working directly with customers and vendors, helping coordinate our field and technical teams or jumping in with them on a project, and taking ownership of getting things done. We are looking for someone technically capable, curious, self-motivated, and interested in growing into a larger role within the company.
Requirements
- Strong understanding of networking fundamentals
- Experience troubleshooting Layer 2 / Layer 3 networks
- Self-motivated, self-starter, able to learn on the fly and work independently
- Strong troubleshooting and problem-solving skills
- Comfortable making decisions and giving direction when needed
- Strong attention to detail and follow-through
- Comfortable working directly with customers
- Ability to work across a variety of technical and operational problems
Nice To Haves
- Experience working in a service provider, FISP/WISP, MSP, telecom, or consulting environment
- Experience with BGP, OSPF, MPLS, Metro Ethernet, or other service-provider technologies
- Juniper, Cisco, MikroTik, Ubiquiti, Fortinet, or similar platform experience
- Linux experience
- Experience with fixed wireless or large-scale wireless networks
- Fiber and optical networking experience
- Experience coordinating field staff, projects, vendors, or customer work
- Previous leadership or supervisory experience
Responsibilities
- Troubleshoot network, Internet, wireless, and customer connectivity issues
- Support and maintain Hoyos Consulting's ISP and customer networks
- Plan and implement customer and internal network projects
- Coordinate customer installations, service turn-ups, maintenance, and field work
- Work directly with customers, carriers, vendors, and partners
- Assist engineering and field staff with technical troubleshooting and project execution
- Help prioritize and direct day-to-day technical work across the team
- Follow customer issues and projects through to completion
- Maintain and improve documentation and operational processes
- Identify issues that need attention and take ownership of moving them forward
- Participate in on-call rotation
Benefits
- Medical, dental, and vision insurance
- Generous paid time off / sick time
- 401(k) retirement plan with company match / profit sharing
- Relaxed / casual work environment
- Cell phone reimbursement
- Free Costco membership
- Free data center rack space / colocation
- Free / paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
