Technical Operations Coordinator

Alegeus•Milwaukee, WI

4d•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Technical Operations Coordinator, you’ll play a pivotal role in keeping our technology ecosystem running smoothly, ensuring high‑impact, escalated issues are prioritized, clearly communicated, and resolved with speed and precision. You’ll collaborate closely with client‑facing teams and technical partners, embrace a spirit of innovation, and build an enriching career with us while delivering exceptional experiences for our customers. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

Requirements

Strong organizational, communication, and problem‑solving skills with the ability to stay calm, focused, and collaborative in high‑pressure situations
1–3 years of experience in customer support, technical support, or operations, ideally within a SaaS or technology‑driven environment
Hands‑on experience with ticketing systems such as Freshdesk, ServiceNow, or Jira preferred
Bachelor’s degree or equivalent experience in a related field

Responsibilities

Own and prioritize high‑impact technical issues to ensure they receive the attention they deserve
Act as a critical connector between client‑facing teams and Technical Operations, translating urgency into clear action
Drive issues from intake to resolution, orchestrating collaboration across engineering, product, and operations teams
Keep stakeholders informed with clear, confident communication, ensuring transparency and trust at every step
Spot patterns and trends in escalations, turning insights into process improvements that prevent future issues
Contribute to a culture of continuous improvement by supporting post‑incident reviews and refining best practices