Technical Operations & Compliance Analyst

Daycos•Norfolk, NE

About The Position

At Daycos, strong technical operations, secure systems, and consistent processes are essential to supporting our employees and customers. The Technical Operations & Compliance Analyst supports the reliability and effectiveness of Daycos' technical operations through compliance coordination, operational process management, security activities, reporting, and cross functional collaboration. This position serves as a key connection point between technical teams, business stakeholders, and customers for established operational processes and services. The role is responsible for keeping critical operational and compliance activities organized, documented, measurable, and continuously improving.

Requirements

Strong technical operations skills
Knowledge of secure systems
Familiarity with consistent processes
Compliance coordination abilities
Operational process management skills
Security activities experience
Reporting skills
Cross-functional collaboration experience
Ability to serve as a key connection point between technical teams, business stakeholders, and customers
Ability to keep critical operational and compliance activities organized, documented, measurable, and continuously improving

Responsibilities

Coordinate compliance and audit activities, including evidence collection, documentation, readiness reviews, remediation tracking, and communication with internal stakeholders and external auditors
Maintain IT security policies, procedures, standards, and supporting documentation
Track compliance activities and requirements across applicable security and regulatory frameworks
Coordinate security awareness activities, including employee training, phishing campaigns, and cybersecurity communications
Coordinate disaster recovery plan reviews, testing activities, and documentation updates
Perform recurring access reviews and other security related operational activities
Coordinate recurring technical operations activities, including ticket review, issue escalation, scheduled maintenance, access management, and technology lifecycle activities
Monitor operational systems and processes to identify issues requiring follow up, escalation, or corrective action
Coordinate hardware replacement activities, software licensing, and other technology lifecycle needs
Support employee onboarding and termination processes related to technology, systems, and access
Work across technical teams and business stakeholders to ensure operational requests have clear ownership, appropriate prioritization, and timely follow through
Maintain technical operations procedures, process documentation, customer facing technical documentation, and internal knowledge resources
Identify and implement practical improvements within technical operations and compliance workflows
Standardize recurring operational processes to improve consistency, efficiency, documentation, and accountability
Identify repetitive operational activities that can be simplified or automated
Participate in testing and validation activities for operational changes and technical solutions
Develop and maintain reporting and dashboards related to technical operations, compliance, security, and service performance
Track operational metrics and identify trends, recurring issues, risks, and opportunities for improvement
Provide recurring reporting on areas such as ticket activity, downtime, compliance status, security activities, and operational performance
Improve reporting processes through automation and effective use of available tools and technologies
Serve as an operational technical contact for established customer-facing systems, services, and integrations
Coordinate technical requests between customers, business stakeholders, and technical teams
Assist with defining and documenting operational requirements, issues, and expected outcomes
Maintain customer facing technical documentation and communicate operational changes when appropriate
Escalate requests involving product design, product functionality, data analysis, or new solution development to the appropriate product or engineering resources