Technical Operations Associate

Redemption Plus • Taunton, MA

172d • Hybrid

About The Position

The Technical Operations Associate is a key member of our IT team, supporting the data systems and business tools that keep our company running smoothly. Reporting directly to the CTO, this role touches a variety of technologies — including Salesforce, SQL, and internal web-based tools — and works cross-functionally with sales, operations, and marketing teams. This position is not a help desk or desktop support role — it’s focused on data accuracy, reporting, and system enablement across teams. This is an excellent entry point for someone who wants to build technical and analytical expertise in a real-world business environment. You’ll receive mentorship, hands-on experience, and the opportunity to grow in areas like data management, process automation, and business system optimization.

Requirements

• Bachelor’s degree in IT, Computer Science, Business, or a related field — or equivalent experience
• 0–2 years of professional experience in a technical, operations, or data-driven environment
• Strong proficiency in Microsoft Excel (pivot tables, formulas, data validation, etc.)
• Clear communication skills, organizational ability, and high attention to detail
• Self-starter with a willingness to ask questions, learn quickly, and take initiative
• Demonstrated integrity — consistently follows through on responsibilities and handles data and decisions with care

Nice To Haves

• Hands-on exposure to Salesforce, PHP, or SQL from coursework, internships, or projects
• Familiarity with CRM or ERP systems
• Interest in systems integration, automation, or business operations
• Experience documenting internal processes or working with structured data
• Exposure to AI tools or concepts (e.g., ChatGPT, machine learning basics, or process automation using AI-driven systems).
• Curiosity about leveraging AI to improve efficiency, reporting, or data accuracy across business systems.

Responsibilities

• Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
• Assist with troubleshooting and minor updates to PHP-based internal web applications
• Identify and resolve data inconsistencies; support internal automation initiatives.
• Build and manage Excel-based reports and dashboards
• Run basic SQL queries to support data extraction and analysis
• Document processes and workflows to ensure repeatability and compliance
• Design and execute structured prompts to support data analysis, reporting, and operational workflows
• Build, configure, and maintain custom GPTs and AI-driven tools to support internal business functions
• Develop and optimize AI-assisted workflows that streamline processes and reduce manual effort across systems
• Identify and implement automation opportunities across Salesforce, reporting, and internal tools
• Ensure accuracy, consistency, and reliability of AI-generated outputs within business operations
• Partner with internal teams to understand data and system needs
• Fulfill operational data requests in a timely, accurate manner
• Participate in team meetings and project planning sessions
• Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
• Shadow experienced team members and contribute to internal improvement projects
• Explore paths into systems administration, business intelligence, or development

Benefits

• Competitive salary
• Comprehensive benefits package
• Paid time off
• Growth Opportunity: Clear path to more advanced roles in business systems, analytics, or IT
• Mentorship-Driven: Direct access to experienced technical leadership, including the CTO
• Work-Life Flexibility: Hybrid work schedule with the option to work remotely part of the week
• Team Culture: Collaborative, fast-moving, values-driven environment
• Tools & Tech Exposure: Work with Salesforce, SQL, PHP, Excel, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees