Technical Operations Specialist

Bodenvy Corporate•Lockhart, FL

1d•Onsite

About The Position

Bodenvy is hiring a Technical Operations Specialist to keep our systems running across all locations and lead the technical setup for every new franchise we open. This is a hands-on builder role, not a vendor management role. You'll program HubSpot workflows, build and maintain API integrations, troubleshoot the tools our teams rely on every day, and own the full technical onboarding of every new Bodenvy that opens. We move fast. New locations open regularly. Systems break. Things change. We need someone who can hold multiple priorities, communicate clearly, and execute without dropping steps in long checklists. This is a full in-person role at our Maitland, FL headquarters — 5 days per week. Not remote, not hybrid.

Requirements

3+ years in IT operations, technical operations, marketing operations, or a similar systems-heavy role
Hands-on experience with HubSpot or a comparable CRM/marketing automation platform — workflows, lists, properties, forms, integrations. HubSpot strongly preferred. Comparable platforms include Salesforce, ActiveCampaign, Klaviyo, Zoho, and others at real depth.
Real experience building and maintaining API integrations using direct API calls and integration platforms (iPaaS / no-code / low-code automation)
Comfortable troubleshooting across multiple SaaS tools — Microsoft 365, scheduling platforms, CRMs, and communication tools
Excellent attention to detail — you don't drop steps in multi-part SOPs and you can hold long onboarding checklists in your head without things slipping
Strong written communication for documentation and cross-team coordination
Proactive and self-directed — you flag problems and fix them without being told
Comfortable juggling multiple priorities at once — IT tickets, new location setup, and workflow work will all be live at the same time
Must have personally built and maintained the systems on your resume. This is not a vendor-management role.
Must be authorized to work in the U.S.

Nice To Haves

Coding ability is a major plus for this role. If you can read code, write scripts, and work with APIs in Python, JavaScript, or a similar language, say so up front. Even if it's just personal projects or scripts you've written to make your own work easier — we want to hear about it.
Conversion tracking and attribution experience — UTMs, GTM, GA4, pixel setup, offline conversions
Experience with Mindbody
Experience with call-handling, AI messaging, or other multi-location SaaS tools
Franchise or multi-location service business background
Experience setting up new locations from scratch (not just supporting existing ones)

Responsibilities

Build, edit, and maintain HubSpot workflows — lead nurture, client communication, offer campaigns, location-specific routing, long-term sequences
Program conditional logic, branching, delays, and triggers that make workflows actually work end-to-end
Add new franchise locations into existing workflow structures as we open them
Maintain CRM data hygiene — properties, lists, segmentation, deduplication
Diagnose and fix workflows that aren't firing or behaving as expected
Build and maintain API connections between HubSpot, Mindbody, and the other tools in our stack
Configure paid media API connections inside our marketing automation systems
Use direct API calls and integration platforms (iPaaS, no-code/low-code automation) depending on what fits the use case
Troubleshoot broken integrations — read logs, isolate root cause, fix it, document the fix
Resolve IT tickets across all locations covering HubSpot, Mindbody, Microsoft 365, communication and call-handling tools, knowledge management tools, sales kiosks, and any other tools the team relies on
Diagnose issues across multiple SaaS platforms and figure out which system is actually the problem
Maintain documentation of recurring issues and known fixes
Lead the full technical setup for every new Bodenvy location that opens. Each new location requires configuration across many systems, including: Mindbody setup (including merchant account), Microsoft 365 setup (accounts, mailboxes, licensing, access), HubSpot setup — adding the location into all relevant workflows and CRM structures, AI messaging and communication tool setup, Integration platform configuration for the new location, Intake form system updates, Adding the location to the sales kiosk, Calendar and scheduling sync setup, Client-facing app setup, Paid media API setup inside our marketing systems, Location page setup, Coordinating hardware installation with our third-party IT vendor
Onboard new internal team members — accounts, access, tool provisioning
Offboard departing team members — clean removal of access across all systems
Update permissions as roles change