Technical Onboarding & Security Specialist

Cynet•Tampa, FL

About The Position

We are looking for a technical Onboarding & Security Assurance Specialist to lead the end-to-end onboarding experience for new customers, ensuring rapid time-to-value through successful deployment, configuration, and adoption. This role is primarily focused on onboarding execution, while also contributing to broader customer success activities such as ongoing enablement, technical alignment, and continuous improvement of the customer’s security posture and product adoption. You will act as a hands-on technical expert and a trusted advisor, working cross-functionally to ensure customers are not only successfully deployed, but also correctly configured, secure, and positioned for long-term success.

Requirements

3–5+ years Hands-on experience in: Deployment, configuration, integrations, or post-sales technical roles
Experience engaging customers in security‑focused discussions
Familiarity with SaaS security platforms and customer success environments
Proven experience working directly with customers in a technical capacity
Strong ability to communicate complex technical security concepts to both technical and non-technical audiences
Experience identifying and mitigating security risks across customer environments
Familiarity with Salesforce or similar customer management tools
Strong project management, organisation, and execution skills
Fluent in English (mandatory)
Highly organised, with the ability to manage multiple onboarding projects simultaneously
Strong attention to detail and process-driven mindset
Proactive, accountable, and comfortable working cross-functionally in a fast-paced environment

Nice To Haves

Additional languages (e.g. Hebrew, Spanish) are advantageous
CISSP, CISM, CCSP, or equivalent

Responsibilities

Own and execute the end-to-end onboarding journey, from post-signature handoff through onboarding completion
Lead technical deployment, configuration, integrations, and feature activation, ensuring alignment with best practices
Deliver structured onboarding sessions and product training for customers and partners
Drive fast time-to-value, ensuring customers reach meaningful product adoption early
Identify onboarding risks (technical, operational, or engagement-related) and proactively drive resolution
Act as an escalation point during onboarding, coordinating with Support, Product, and R&D where required
Ensure onboarding milestones, risks, and progress are clearly tracked and communicated
Support ongoing security posture improvements, ensuring customers are configured in line with best practices and recommended security standards
Partner with Success Managers to ensure continuity between onboarding and long-term customer success
Educate both customers and internal stakeholders on secure configurations, optimal feature usage, and risk reduction practices
Contribute to customer adoption and retention initiatives by reinforcing value beyond onboarding
Identify configuration gaps, adoption gaps, or risk exposures, and support remediation efforts
Provide structured feedback to Product, R&D, and internal teams based on real customer usage and onboarding insights
Contribute to the definition and optimisation of onboarding frameworks, playbooks, and best practices
Help standardise and improve customer journey processes across onboarding and early lifecycle stages
Share insights and trends to support data-driven improvements in onboarding success and customer outcomes
Collaborate across teams to drive operational clarity, consistency, and scalability