Technical Marketing Engineer - Retail

Cisco•San Jose, CA

11d•$138,100 - $196,500•Remote

About The Position

Cisco is seeking a Technical Marketing Engineer (TME) to lead technical engagement and market development for our Retail vertical, with a primary focus on driving adoption of Cisco Vision / Smart Cameras and related digital experience solutions across shopping malls and multi-site retail management, and global retail stores. This highly customer-facing role serves as the technical link between our retail customers and Cisco's Product Management, Engineering, UX, Customer Experience, and Sales organizations. You will spend significant time in the field meeting with retail partners, visiting customer deployments, participating in industry events, and interacting directly with customers to understand operational challenges, validate product direction, and influence the future of Cisco's Smart Camera retail portfolio.

Requirements

Bachelor's degree with 5+ years of related experience, Master's degree with 3+ years of related experience, or PhD with relevant experience.
Experience in technical marketing, solutions engineering, product management, technical consulting, or customer-facing engineering roles.
Experience developing technical marketing content, white papers, deployment guides, and customer-facing collateral.
Experience delivering technical presentations and demonstrations to C-level executives, technical teams, and enterprise customer/partner audiences annually.

Nice To Haves

Ability to travel 50-70% to customer locations, industry conferences, and Cisco offices, supporting a multi-region customer and partner portfolio.
Previous work experience in enterprise networking, IP video, digital signage, AV, or retail technology ecosystems with hands-on experience supporting large customer deployments or technical implementations at scale.
Experience working with retail brands, retail management companies, retail technology providers, or other retail sector stakeholders.
Strong understanding of competitive technologies and market positioning.
Passion for emerging retail technologies and improving guest experiences through innovation.

Responsibilities

Serve as Cisco’s retail technology authority (Cisco Vision, intelligent retail analytics), traveling up to 50–70% to build positive relationships with retail brands, store operations leaders, and IT decision-makers while representing Cisco at industry conferences, advisory boards, and executive events.
Serve as the voice of the customer by translating retail operational feedback into product requirements, collaborating with Product Management, Engineering, UX, and Customer Experience teams to build roadmap priorities, validate concepts through demos/POCs/betas, and identify market trends and competitive opportunities.
Drive adoption of Cisco Vision across retail environments by developing repeatable deployment strategies and standard methodologies, collaborating with Sales, Partner, and Customer Success teams, while crafting tailored technical demos, presentations, and collateral (deployment guides, reference architectures, white papers) for retail use cases such as loss prevention and operational visibility, occupancy analytics, and shopper engagement.
Partner with Smart Camera retail customers to document successful deployments into compelling case studies and identify innovative implementations, translating lessons learned into product improvements and developing training content to strengthen field, partner, and customer technical readiness.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses subject to Cisco’s policies (for non-sales roles)
performance-based incentive pay on top of their base salary (for sales roles)