Technical Manager Legoland Discovery Center

LEGOLAND Discovery Centre•Grapevine, TX

About The Position

The Technical Manager is responsible for planned and reactive maintenance throughout the attraction, helping ensure daily operations run smoothly, safely, and efficiently. Working with a team of technicians, the manager ensures adequate technical coverage during all opening hours and maintains rides, the cinema, equipment, machinery, and other aspects of the attraction. The role oversees maintenance of the facility and its systems, statutory and in-house inspections, follow-up actions, documentation, budgets, and operational improvement plans. It also involves leading, developing, and motivating a capable team in a fast-paced, guest-focused environment. The position may include other duties reasonably within the role’s scope. The manager is responsible for health, safety, and security within the team, including ensuring risk assessments and safe working procedures are in place, monitoring safe practices, reviewing procedures, and appropriately investigating incidents and taking corrective action. Attendance is mandatory, and the role requires flexibility to support site operations, including mornings, evenings, weekends, and holidays. Work may take place indoors or outdoors in changing conditions and may involve hazardous materials, heights, loud environments, and heavy equipment.

Requirements

High school diploma or GED.
At least three years of managerial experience in a technical or themed environment.
Technical experience in areas such as animation, automation, hydraulics, pneumatics, electrical/electronics, or networks, or an equivalent combination of experience and education.
Self-motivated, with previous maintenance experience and experience maintaining a wide range of equipment, including rides.
Ability to obtain related licenses or certifications required for the position or by law.
Ability to maintain flexibility and a high level of service in high-pressure or stressful situations.
Ability to manage multiple projects and multitask as needed.
Ability to work in a fast-paced environment.
Natural team leadership ability and a confident, assertive, approachable personality.
Enthusiasm and energy for the business, with the ability to motivate others.
Ability to follow safe working procedures and use only tools or equipment for which trained.
Ability to communicate, hear and listen to others, use basic computer tools, and move throughout the attraction with or without reasonable accommodation.
Ability to stand, sit, or walk continuously for a full shift with a meal break; bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, and manipulate objects requiring fine motor skills and hand-eye coordination.
Ability to wear required personal protective equipment and, with or without reasonable accommodation, lift or carry items weighing up to 70 pounds.
Willingness to work flexible hours, including mornings, evenings, holidays, and weekends.
May occasionally travel locally or domestically.

Nice To Haves

Two years of technical college preferred.
Experience in a guest-centric service industry preferred.
A professional qualification in a mechanical or electrical field is ideal.

Responsibilities

Maintain, repair, and troubleshoot facility equipment and machinery, including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems, as well as rides and themed attractions.
Use hands-on technical knowledge to solve problems and minimize downtime of rides and themed attractions.
Perform or oversee work involving lighting and re-lamping, painting and wall repair, food and beverage equipment, ride maintenance, custodial duties, shipping and receiving, and exhibit setup and takedown.
Arrange statutory periodic equipment inspections and implement or develop in-house inspection regimes as needed.
Ensure inspection follow-up recommendations are completed promptly and relevant paperwork and signoffs are completed.
Prioritize and execute tasks in a high-pressure, tight-budget environment.
Prepare, monitor, and maintain continuous-improvement operational action plans and operating budgets.
Build, manage, and motivate a strong team; develop employees and foster a culture of quality and achievement.
Ensure adequate technician coverage during attraction opening hours.
Lead team health, safety, and security practices, including risk assessments, safe working procedures, monitoring, regular reviews, incident investigations, and corrective actions.
Perform other duties as assigned or reasonably expected within the scope and grading of the role.