Technical Learning Specialist

HD Supply•New Braunfels, TX

1d•$70,600 - $104,100•Onsite

About The Position

Responsible for the development and delivery of product training. Support creation, testing and review of new and existing courseware. Engage with cross-functional stakeholders to identify specific training needs and develop solutions.

Requirements

BS/BA in a related discipline OR MS/MA and generally 2-4 years of experience in a related field.
Certification is required in some areas.

Nice To Haves

Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
May provide general guidance/direction to or train junior level support or professional personnel.

Responsibilities

Responsible for instructional design and curriculum development for customer care product knowledge and product selling.
Creates, coordinates and delivers product training to point of sale agents including instructor led training, videos and eLearning at all sites.
Collaborates with merchandising team on current and upcoming products (seasonal and promotional) to develop and maintain current training programs.
Collaborates with merchandising and marketing teams on current and upcoming catalogs to develop new product, new services and new vendor training programs.
Maintains training materials to ensure current policy and procedure changes are incorporated in all related training materials.
Acts as liaison with vendors to coordinate on-site training and utilization of their training libraries.
Partners with product support to develop FAQ’s and identify training opportunities.
Performs other job-related duties as assigned.