Learning Specialist

BUSCH'S CAREER PAGE•Saline, MI

15h

About The Position

The Learning Specialist serves as the primary owner and steward of Busch's learning content, learning architecture, and learning systems. This role translates L&D strategy and business needs into effective learning solutions across Busch's University, instructor-led training, learning plans, assessments, job aids, facilitator resources, videos, and other learning experiences. Working within the overall strategy and priorities established by the Director of Learning & Development, the Learning Specialist independently identifies needs, develops recommendations, establishes direction for learning-content projects, engages the appropriate partners, and drives work through completion. The role requires initiative, sound judgment, strong cross-functional leadership, and an ongoing focus on the accuracy, relevance, effectiveness, and continuous improvement of learning at Busch's.

Requirements

Associate's degree preferred; bachelor's degree highly desired in instructional design, education, human resources, business, organizational development, or a related field.
Minimum of two years of experience in learning and development, instructional design, learning-management systems, eLearning development, training-content development, or related work preferred.
Demonstrated initiative and ownership — including the ability to identify needs, develop recommendations, and advance projects without continual direction — balanced with sound judgment about which decisions require Director-level input, resources, or approval.
Strong learning-design and content-development skills, including the ability to determine learning objectives, audience needs, instructional approach, and appropriate delivery methods.
Strong project leadership, organization, and prioritization skills with the ability to manage multiple initiatives, partners, milestones, and deadlines simultaneously.
Strong analytical, critical-thinking, problem-solving, and decision-making skills.
Strong written, verbal, listening, and interpersonal communication skills, including the ability to communicate expectations and recommendations clearly and concisely.
Ability to influence and provide direction across functions — engaging subject matter experts, holding partners accountable for deliverables, and providing functional leadership, coaching, and feedback to content-development partners and, as assigned, team members responsible for learning content.
Proficient computer skills and demonstrated ability to learn, administer, and effectively use learning technologies, content-development tools, Microsoft Office, and proprietary applications.
Ability to evaluate the accuracy, quality, effectiveness, and continued relevance of learning content rather than simply maintaining existing materials.

Responsibilities

Own and continuously improve Busch's learning-content ecosystem, including Busch's University, instructor-led learning, learning plans and guides, assessments, job aids, facilitator resources, videos, and other learning tools.
Establish and maintain a systematic approach to managing the learning-content portfolio — tracking existing resources, gaps, priorities, dependencies, and review cycles — and partner with the Director of L&D to prioritize work and keep materials current and aligned with business needs.
Proactively identify learning needs, content gaps, and improvement opportunities through business partnership, learner feedback, performance trends, and regular review of existing resources, and own assigned projects following Director of L&D triage and prioritization.
Lead learning-content projects from identified need through implementation — defining objectives, recommending solutions, engaging subject matter experts and production partners, and maintaining momentum through completion.
Translate L&D strategy into actionable learning plans, manage multiple concurrent priorities and timelines, and proactively escalate significant scope decisions, resource needs, or priority conflicts to the Director of L&D.
Partner with subject matter experts, facilitators, and operational leaders to ensure learning content and instructor-led programs are practical, current, and aligned with company standards, while retaining ownership of learning design and the learner experience.
Provide clear direction to content-production, documentation, and multimedia partners — establishing audience, objectives, instructional approach, content requirements, and desired outcomes — and ensure their work aligns with established learning standards and priorities.
Manage learning technologies and resources needed to deliver high-quality learning programs, including LMS administration, reporting structure, user support, and vendor/platform partnerships.
Review the Learning & Development Ticketing System each business day, own or coordinate requests within the role's assigned scope, maintain timely and accurate updates through resolution, and collaborate on cross-functional requests without assuming routine ownership of another role's work.
Establish and monitor learning KPIs and other measures of effectiveness; use results, learner feedback, assessment data, and performance information to recommend improvements to learning programs and resources.
Serve as a creative problem solver by researching and recommending alternative learning methods, technologies, and approaches when existing solutions are not meeting the need.
Support career and leadership development by designing and evaluating learning solutions that strengthen Busch's talent pipeline, in partnership with the Director of L&D and appropriate business leaders.
Lead the learning component of change-management efforts for new systems, tools, processes, and company initiatives by identifying what associates need to know and determining how learning should support successful adoption.
Partner with the Learning Coordinator and onboarding team on learning systems, materials, assessments, and program effectiveness while maintaining clear separation between learning-content ownership and routine training operations.
Demonstrate behaviors that will win guests for life.
Demonstrate personal accountability for meeting expectations, goals, and quality of work.
Communicate clearly and in a timely manner and use constructive feedback to make improvements.
Work together as one team by recognizing accomplishments, demonstrating respect and appreciation, and actively helping others.
Demonstrate operational integrity by anticipating challenges, taking preventive action, and adapting to change to strengthen operations and improve the guest experience.
Consistently follow Busch's policies and procedures.
Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.