Technical Learning Metrics and Evaluation Specialist II, GMP Training Administration

Iovance Biotherapeutics • Philadelphia, PA

35d • Onsite

About The Position

Iovance Biotherapeutics is seeking a highly motivated individual for the position of Training System Metrics and Evaluations and GMP Training Administration Specialist II at Iovance’s Cell Therapy Center (iCTC) in Philadelphia PA. This position is responsible for supporting the Technical Learning program and ensuring training is implemented in an effective manner at the site by creating dashboards and trackers that ensure that the Training System is in a state of compliance. In addition, this position will be responsible for supporting curricula management related tasks as part of the GMP Training team leveraging Iovance’s electronic Learning Management System (LMS).

Requirements

• Bachelor’s degree in Life Sciences discipline preferred, not required
• Minimum of five (5) years of experience in training and documentation in pharmaceutical or biopharmaceutical GMP based facility with Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Familiar with document change management and FDA quality systems
• Familiar with an LMS system (MasterControl is a plus)
• Familiar with Smartsheet, both for Project Management and creation of dashboards for visualization and reporting to leadership
• Must possess a high level of attention to detail and proficiency in Word and Excel
• Strong computer, organizational, and compliance skills
• Ability to work effectively on multiple projects simultaneously with minimum supervision
• Strong interpersonal and communication skills

Nice To Haves

• MasterControl is a plus

Responsibilities

• Develop and maintain training compliance with dashboards, scorecards, and other key learning metrics.
• Build, maintain, and refine standardized reporting tools that provide consistent visibility into training compliance, course evaluation outcomes, assessment results, and learning program performance.
• Evaluate training system effectiveness using methods such as knowledge checks, assessment performance, learner feedback, manager input, observation data, and post-training performance indicators.
• Partner with Quality, Compliance, Operations, and Learning teams to define meaningful key performance indicators for training programs, curricula, and job-role qualification pathways.
• Prepare monthly, quarterly, and ad hoc metrics packages for governance forums, management reviews, quality councils, and business stakeholders.
• Prepare executive-ready summaries that highlight key findings, significant variances, emerging risks, recommended actions, and progress against training compliance and effectiveness goals.
• Use data visualization techniques to present learning and compliance metrics in a clear, actionable format for stakeholders with varying levels of technical or training expertise.
• Collaborate with LMS administrators and system owners to validate report logic, troubleshoot reporting issues, and support data integrity expectations for regulated training records ensuring accurate, reproducible and inspection-ready metrics.
• In collaboration with the Training Scheduler, collect and track training delivery metrics, including scheduled sessions, completed sessions, attendance, no-shows, cancellations, reschedules, waitlists, instructor assignments, and delivery modality.
• Monitor instructor-led, virtual, blended, and on-the-job training delivery activity to assess capacity utilization, learner participation, session completion, and alignment with business demand.
• Develop dashboards enabling the Technical Learning team to track capacity, resource availability, workload distribution, and competing priorities across training operations, reporting, evaluation, compliance support, and continuous improvement activities.
• Collect and monitor course evaluation data and response rates, including learner feedback, satisfaction ratings, confidence measures, perceived relevance, and suggestions for improving training content and delivery.
• Maintain a structured process for documenting evaluation results, recommended improvements, action owners, target dates, and closure status for course and asset updates.
• Partner with instructional designers, subject matter experts, and training owners to review evaluation findings and prioritize updates to learning materials, assessments, job aids, and other training assets.
• Measure the effectiveness of content improvements by comparing evaluation results, assessment outcomes, completion behavior, and post-update learner feedback over time.
• Provides ad hoc and scheduled training reports and other metrics reports from the LMS for functional groups and/or department leadership including provision of training data for audits and executive leadership.
• Supports the review of documents (SOPs, WIs, etc.) for adherence to the policies and strategy of the Technical Learning Department.
• Owns training compliance events, including, but not limited to Deviations and Corrective/Preventive Actions (CAPAs).
• Assist department leadership with creation of new or improved curricula including assigning training in the LMS.
• Able to fully navigate the KMS and provide simple and complex LMS End User Support.
• Collaborate with Quality Assurance Document Control on requirements impacting Document Change Control process.
• Adheres to Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOPs), including Good Documentation Practices (GDP).
• Knowledge of industry training standards and requirements.
• Attends meetings and escalates issues/concerns at that forum to Area Management for further investigation.
• Ability to work in a team environment and independently as required.
• Other duties as assigned.

Benefits

• Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level