Technical Lead

Infosys Pontoon•Seattle, WA

1d•Onsite

About The Position

Seeking a hands-on OMS Technical Lead for an onsite role to support enterprise retail order management initiatives. The role will require strong technical ownership across Blue Yonder OMS or IBM Sterling OMS, with a focus on design, development, integrations, triage, analysis, production support, and coordination with onsite/offshore teams. The ideal candidate should be able to work directly with client stakeholders, analyze complex OMS issues, guide technical delivery, and ensure timely resolution of business-critical incidents and enhancements.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution. Equivalent progressive experience may be considered in lieu of education as per hiring guidelines.
10 years of relevant Information Technology experience preferred.
Strong hands-on experience in Retail Order Management Systems, with a deep understanding of omnichannel order orchestration, inventory availability, fulfillment, and return processes.
A very good experience in Blue Yonder OMS is preferred. If Blue Yonder OMS experience is not available, strong IBM Sterling OMS experience will also be considered.
Strong hands-on Java development experience with RESTful API integrations and OMS extensibility.
Experience in troubleshooting production issues, performing root-cause analysis, and managing L2/L3 support scenarios.
Experience working in Unix/Linux environments and supporting cloud deployments on AWS or GCP.
Good understanding of CI/CD pipelines, deployment processes, and environment management.
Excellent written and verbal communication skills with the ability to work directly with client stakeholders and global teams.

Nice To Haves

Java, AWS or GCP, BY OMS (preferred) and/or Sterling OMS
C exposure is a plus
Neo4j exposure is a plus

Responsibilities

Lead technical delivery for enterprise retail OMS solutions across development, enhancements, upgrades, and support activities.
Work hands-on on OMS triage, issue analysis, troubleshooting, root-cause analysis, and resolution of production and integration issues.
Analyze order, inventory, fulfillment, payment, returns, and downstream integration issues across OMS and connected systems.
Own design and development activities for OMS configurations, extensions, Java-based backend components, REST services, and integrations.
Design and support integrations with eCommerce, ERP, payment gateways, fraud systems, WMS/3PL, carrier systems, and other enterprise platforms.
Support deployments, releases, environment changes, CI/CD pipeline activities, and cloud-based OMS deployments on AWS or GCP.
Perform health checks, review alerts and logs, identify recurring issues, and drive preventive actions to improve platform stability.
Collaborate with business, product, QA, DevOps, cloud, infrastructure, and offshore teams to validate fixes and ensure smooth delivery.
Act as the onsite technical interface for client stakeholders and ensure clear communication between onsite and offshore teams.
Mentor team members, conduct technical reviews, maintain documentation/runbooks, and drive continuous improvement through automation and process improvements.
Participate in triage calls, daily standups, incident reviews, and status meetings, providing clear updates on work progress and risks.