Technical Lead, Patient Support Solutions

UCB • Atlanta, GA

10d • $124,000 - $163,000 • Hybrid

About The Position

The Technical Lead, Patient Support Solutions partners with the UCB business unit teams to lead projects, use technology systems, and manage technical support resources (internal and/or external) to support patient support/experience programs. This role will work closely with internal stakeholders (Patient Support Program, Data & Reporting, Marketing etc.) as well as external vendors & partners.

Requirements

• Bachelors Degree
• 7+ years’ experience in full systems life cycle management and deployment experience
• 4+ years of experience in the pharmaceutical or healthcare industry related to Patient Support/Experience Programs (Data aggregators, co-pay and reimbursement partners, specialty pharmacies and third-party data sources, etc.)

Nice To Haves

• Experience in the support of computerized System Validation, part 11 compliance
• Experience with technology systems to support commercial/go-to-market teams in the life sciences industry
• Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.
• Thorough understanding of project management methodology and system development lifecycle principles, validation & qualification

Responsibilities

• Possesses the ability to analyze, manage, implement, train end-users, and support technical systems and associated business processes.
• Assists with technology specifications and implementation plans.
• Provides technical and business analyst expertise involving the design, development, construction and on-going support of systems, processes, integrations, or methods.
• Provide technical support in the deployment of purchased application as well as overseeing system design, development, implementation, and maintenance of internally developed applications.
• Involved in defining, managing, and supporting interfaces between multiple vendors and systems.
• Provides strategic business analyst expertise of systems, processes, or methods.
• Responsible for delivering attainment of project plans, milestones, deliverables, and financial targets for assigned projects and programs.
• Engage with key stakeholders to develop trusted relationships
• Serve as the IT SME for U.S. Patient Support Programs.
• Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation.
• Support the evaluation, selection, and management of vendors and partners.

Benefits

• We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work.
• A place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level