Technical Lead Manager, Forward Deployed Engineering

Veeam Software•San Jose, CA

14h

About The Position

As a Technical Lead Manager, you will lead a team of Forward Deployed Engineers delivering complex customer deployments to the Securiti AI platform within Veeam. You will own three key areas: your team’s growth and performance, delivery across a portfolio of enterprise accounts, and the customer experience from first deployment through scaled use. You will help your team turn complex data, security, privacy, and AI needs into clear technical outcomes. This is a hands-on technical leadership role. You will stay close to the work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver. Your impact will come through strong people leadership, clear communication, and predictable execution across multiple accounts.

Requirements

8–12+ years of experience in technical, customer-facing delivery roles, such as forward-deployed engineering, solutions engineering, platform engineering, or technical consulting
Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development
Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at once
Strong communication skills, with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teams
Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environments
Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisions
Experience leading customer escalations with clarity, calm, and accountability
Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectiveness
Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environments
A high-ownership mindset, with the ability to build trust, create structure, and drive outcomes across people, programs, and customers

Nice To Haves

Experience with DSPM, CSPM, DLP, data governance, privacy platforms, or related security domains
Experience leading forward-deployed, professional services, solutions delivery, or technical consulting teams at enterprise scale
Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographies
Experience using delivery or project management tools to track multi-account programs
Experience working in fast-paced, high-growth, geographically distributed teams

Responsibilities

Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career development
Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomes
Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities
Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues grow
Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery aligned
Review solution architecture, guide complex technical decisions, and help resolve escalations
Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructure
Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistency
Champion AI-forward ways of working, including reusable tools and automation that improve team speed and quality
Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer delivery
Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operates

Benefits

Unlimited paid time off
12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning