Technical Lead L1
Wipro•Torrance, CA
•Remote
About The Position
Wipro Limited is seeking a Technical Lead L1 to provide support for Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots). This role involves incident troubleshooting, handling provisioning requests, managing RPA bots, administering Power Platform environments and policies, managing Dataverse, supporting Power Virtual Agents chatbots, providing user support and recommendations, and implementing minor enhancements. The support model mirrors Microsoft 365 support with aligned SLAs.
Requirements
- Microsoft Power Platform for M365
- 5-8 Years of experience
Responsibilities
- Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
- Handle approximately 10 requests per month for environment/app provisioning and access management.
- Oversee approximately 15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably.
- Administer Power Platform environments and enforce governance policies, including upkeep of the Center of Excellence (COE) Dashboard.
- Manage Dataverse capacity, provisioning of new instances, and user access controls.
- Maintain and support Power Virtual Agents chatbots.
- Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance.
- Implement small configuration changes or improvements; limited building of new simple apps/flows/bots.
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
