Technical Lead L1

Wipro • Fort Lauderdale, FL

10d • Hybrid

About The Position

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging its holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping its customers, colleagues, and communities thrive in an ever-changing world.

This role is for a Contact Center Production Implementation Engineer, based in Fort Lauderdale, Florida or NJ. The primary technical focus for this role is Cisco Contact Center technologies, including Cisco UCCE, CVP, ICM scripting, CUCM, SIP, voice gateways, and AWS Connect implementation and support.

Requirements

• 5+ years of contact center implementation and support experience
• Demonstrated Cisco UCCE production implementation experience
• Hands-on AWS Connect implementation and operational support experience
• Experience supporting large-scale enterprise contact center environments
• ITIL Foundation certification or working knowledge of ITIL processes
• Bachelor's Degree, Technical Diploma, or equivalent experience
• Cisco Contact Center Enterprise Admin
• Experience: 5-8 Years

Nice To Haves

• AWS Certification preferred
• Cisco Collaboration or UCCE certifications preferred

Responsibilities

• Contact center implementation and support
• Cisco UCCE production implementation
• AWS Connect implementation and operational support
• Supporting large-scale enterprise contact center environments

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree