Technical Lead, Infrastructure

LifeLabs • Toronto, ON

1d • CA$96,255 - CA$122,727 • Hybrid

About The Position

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Requirements

• Bachelors degree in information technology, system administration, information systems management or a related discipline.
• 8+ years’ experience working within a technology leadership or senior technical role
• 5+ years' hands-on technical experience building and supporting infrastructure
• Infrastructure: Cisco UCS(blade/chassis/rack-mount), Fabric Interconnect, Hitachi SAN, CommVault, VMWare ESXi, RHEL, IBM AIX, Citrix DaaS, Netscaler, MS SQL cluster, Ansible.
• Tools: AD-Audit, Zabbix, RightFax, ServiceNow,
• Networking: Cisco L2/L3 networking, Cisco AP, Meraki, Palo Alto firewalls, Fortinet SD-WAN.
• Security: Forescout, Netskope,
• Experience in SOC audit
• Strong oral and written communication skills
• Teamwork: Ability to work successful within a team environment
• Strategic Thought: Excellent analytical and problem-solving skills with attention to detail, to maintain and guide the department’s strategy.
• Strong understanding of infrastructure technologies including server, containers, storage, and network.
• Experience with IT process, governance, and IT frameworks.

Nice To Haves

• Master’s degree considered an asset.
• Microsoft MCSE, AZ-800, Citrix DaaS, VMWare VCP, NSX, CCNP, PMP certifications an asset
• Experience with Azure/hybrid cloud integration in real-life projects an asset
• Zabbix certification or expert level knowledge an asset
• Oracle DB knowledge an asset
• Project management experience an asset
• Experience in writing and evaluating technical RFP’s an asset

Responsibilities

• Oversee the health and operation of Cisco UCS servers, VMWare ESXi clusters, Hitachi SAN storage arrays and Commvault backup solution.
• Work closely with the network team to provide architectural guidance and troubleshooting support for Cisco routing/switching, Fortinet/Palo Alto firewalls, including SD-WAN and VMware NSX segmentation.
• Oversee endpoint lifecycle processes such as onboarding/offboarding, technical(server/network/SAN) refreshes, and configuration standardization, ensuring changes are executed accurately and with minimal disruption to end users.
• Ensure the stability and resiliency of infrastructure and five nine availability.
• Manage enterprise grade datacenters as well as specialized legacy and business-critical systems including IBM AIX, RightFax and various Linux and Windows based medical appliances and applications.
• Operate and maintain on-prem environments on an ongoing basis, including monitoring, investigating, and resolving incidents and alerts.
• Owns problem and incident tickets from detection through remediation and post-incident review.
• Maintain and update KB, runbooks, alert response procedures, and configuration documentation based on real-world incidents, audits, and operational findings.
• Works closely with Cyber Security Team to review security posture metrics and apply corrective changes directly or coordinate execution with other technical teams. Communicate outcomes clearly to stakeholders.
• Actively participate in incident, request, and escalation queues, ensuring complex technical or security issues are prioritized, worked, and resolved within defined service expectations.
• Support major incident response by coordinating technical efforts, communicating status and resolution steps, and assisting service delivery leadership in restoring service quickly and effectively.
• Identify recurring issues, operational gaps, or process breakdowns and propose practical improvements that reduce ticket volume, escalation frequency, or client impact.
• Drive infrastructure projects from inception to completion, ensuring they are delivered on time and within technical specifications.
• Proactively identify roadblocks and risks and suggest actionable improvements that align with managed service capabilities.
• Identify opportunities for automation and operational efficiency, including scripting, policy standardization, or integration between systems to reduce manual effort and error.
• Contribute to the development and refinement of standard operating procedures, knowledge base articles, and deployment standards to improve repeatability and service quality.
• Lead, mentor, and coach a team of systems engineers.
• Assist the Senior Manager in resource allocation, ticket and incident closure, monthly reports, SOC audits and technical professional development.
• Serve as an internal escalation resource and real-time technical coach, guiding technicians during live troubleshooting, incident calls, and complex implementations.
• Act as the primary escalation point for complex endpoint-related incidents, including failed device deployments, policy conflicts, security compliance issues, and user-impacting problems. Drive issues to resolution and ensure fixes are documented and repeatable.
• Review and provide feedback on admins’ work (tickets, configurations, remediation steps), improving quality, consistency, and adherence to best practices.

Benefits

• Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior