Infrastructure Lead

GrayMatter Systems•Kansas City, MO

2d•Onsite

About The Position

GrayMatter is seeking an Infrastructure Lead responsible for the day-to-day support, administration, and continuous improvement of GrayMatter’s core IT infrastructure. This includes servers, networks, cloud services, endpoints, and collaboration platforms. The role requires a blend of technical expertise and leadership to ensure reliable, secure, and scalable systems that support business operations and growth. The ideal candidate will be a hands-on leader capable of guiding infrastructure strategy, managing operational priorities, supporting end-users, and collaborating with cybersecurity, applications, and business stakeholders to deliver dependable technology services.

Requirements

Bachelor’s degree in information technology, computer science, or a related field, or equivalent practical experience
5-8 years of progressive IT infrastructure experience across cloud, server, network, endpoint, and support environments
2-4 years of experience leading projects, mentoring team members, or serving as a senior technical escalation point
Experience supporting Microsoft 365, Azure, identity and access management, endpoint administration, backups, and core networking concepts

Nice To Haves

Strong technical troubleshooting and problem-solving skills
Ability to lead through influence, mentor team members, and manage escalations effectively
Experience balancing operational support, project work, and continuous improvement efforts
Strong communication skills and ability to work collaboratively with technical and non-technical stakeholders
Attention to detail, documentation discipline, and sound change management practices
Customer-focused mindset with a commitment to service quality and reliability
Ability to work independently, prioritize effectively, and adapt in a fast-paced environment
ITIL 4 Foundation Certified
Fortinet Certified Associate (FCA)
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Azure IoT Developer Specialty

Responsibilities

Lead daily operation, support, and improvement of core infrastructure services, ensuring availability, stability, and responsiveness.
Oversee administration of cloud and on-premises systems, including Microsoft 365, Azure, servers, storage, backups, and related infrastructure platforms.
Maintain secure and reliable connectivity across offices, remote users, and cloud resources, including LAN, WAN, firewalls, VPN, and wireless infrastructure.
Guide endpoint management, device standards, patching, provisioning, and support processes to deliver a secure and consistent end-user experience.
Partner with cybersecurity leadership to strengthen infrastructure security, access controls, disaster recovery, backup integrity, and business continuity readiness.
Lead infrastructure projects and technical initiatives, including upgrades, migrations, standardization efforts, and automation opportunities.
Work with vendors, service providers, and internal stakeholders to support operations, evaluate solutions, and resolve escalated infrastructure issues.
Provide technical leadership, mentorship, and escalation support for infrastructure and service desk staff.
Oversee the administration and support of servers, networking, Microsoft 365, cloud services, backups, and end-user infrastructure.
Monitor system health, respond to incidents, manage problem resolution, and drive improvements that reduce downtime and improve user experience.
Plan and deliver infrastructure upgrades, lifecycle replacements, migrations, and standardization efforts aligned with business and IT priorities.
Support infrastructure security standards, access controls, patching, backup validation, and disaster recovery preparedness.
Collaborate with leadership, application owners, cybersecurity, and business stakeholders to align infrastructure capabilities with operational needs and future growth.