Technical Lead - Datacenter Deployments
About The Position
We are seeking a highly skilled Technical Lead - Datacenter Deployments to act as our subject matter expert and operational coordinator for hardware staging, installation, and physical asset lifecycle management. This is a senior-level, individual contributor role focused on directing daily technical activities, maintaining service level targets, and executing high-standard physical deployments within our datacenter. As the technical spearhead of the deployment crew, you will prioritize incoming work orders, coordinate task execution, and ensure quality control. Your daily work will center heavily around client-facing workspace hardware—specifically the imaging, configuration, and rollout of end-user endpoints and peripherals. Additionally, you will support physical datacenter infrastructure (hardware racking and power routing) and champion our secure asset sanitization, media destruction, and government recycling (DRMO) initiatives. You will play a crucial role in providing support in the following areas: Queue Optimization, Task Allocation, Quality Assurance, Technical Escalations, Pre-Deployment Preparation, Hardware Rollout, Workspace Optimization, Data Erasure, Media Destruction, DRMO Coordination, Physical Cabinet Mounting, Infrastructure Power Setup, and Inventory Accuracy.
Requirements
- Associates degree; may be substituted for additional years of experience
- 3+ years of experience
- Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
- ITIL 5 Foundation certified within 9 months of start
- DOW 8140 Certification
- Solid understanding of OS imaging utilities, firmware flashing procedures, and hardware diagnostics.
- Direct experience handling physical data sanitization software (e.g., NIST-compliant wiping tools) and operating mechanical media destroyers.
- Strong proficiency in using IT Service Management tools (specifically ServiceNow) to organize, track, and close operational tasks.
- Comfortable performing labor-intensive duties, such as lifting up to 50 lbs, climbing ladders, routing cables under floors or behind racks, and palletizing heavy surplus shipments.
- Practical familiarity with federal surplus protocols, specifically the DRMO lifecycle, paperwork, and staging procedures.
- Understanding of security-related guidelines for media handling, such as NIST SP 800-88.
- General understanding of datacenter environments (hot/cold aisle layouts, structured cabling, and power distribution).
- Strong communication skills with an innate ability to explain technical steps clearly to junior technicians and stakeholders.
Responsibilities
- Monitor and triage incoming incidents, service requests, and change orders within ServiceNow to ensure rapid response and resolution.
- Distribute daily deployment and troubleshooting assignments across team members based on capacity and skillset.
- Review completed deployments to confirm they adhere to internal standards, safety guidelines, and cable management protocols.
- Act as the primary point of contact for complex deployment roadblocks or hardware troubleshooting issues.
- Lead the staging process for client endpoints. This includes loading software images, installing specialized firmware, and deploying operating system updates.
- Execute physical setup, connectivity, and configuration for end-user systems, including thin clients, KVM switches, high-resolution monitors, speakers, and input peripherals (mice and keyboards).
- Standardize workstation builds to ensure a consistent, clean, and highly ergonomic layout for all end-users.
- Conduct secure data wiping protocols on end-of-life or transitioning storage media in accordance with strict security compliance standards.
- Operate physical destruction equipment to securely shred or crush decommissioned hard disk drives (HDDs) and solid-state drives (SSDs), keeping meticulous audit logs of destroyed serial numbers.
- Manage the end-to-end Defense Reutilization and Marketing Office (DRMO) process, including sorting surplus assets, completing compliance documentation, palletizing gear, and coordinating custody transfers.
- Perform rack-and-stack operations to secure physical devices and appliances inside server enclosures.
- Support cabinet-level power requirements, including the installation of rack Power Distribution Units (PDUs) and neat power cord routing.
- Log hardware locations and movements inside the datacenter database to guarantee near-real-time asset accuracy.
Benefits
- Excellent customizable health benefits (Medical, Dental and Vision)
- 401K with company match
- Educational Assistance and eLearning
- Internal mobility team dedicated to employee advancement
- Rewards and Recognition programs
- Innovative and collaborative environment encouraging highly motivated critical thinking
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
