Technical Lead, Application Delivery & Strategy

Universal Orlando•Orlando, FL

About The Position

The Technical Lead, Application Delivery & Strategy will be responsible for driving initiatives, providing leadership and oversight of technical deliverables across UDX for projects that span internal development teams and 3rd party vendors. The Technical Lead is a hands-on role and is key to successful integration of updated or new software and hardware systems with the existing technology ecosystem. This role combines a deep understanding and hands on experience with both software and hardware solutions that streamline operations, enhance customer experience, and drive business efficiencies. This role requires strong experience with managing the delivery of technical implementation with the ability to establish expectations around timelines, level-set on risks, and resolve blockers. The Technical Lead will oversee the day-to-day technical deliverables of the project and communicate status with other teams and senior leaders. This role partners with various technology groups and ensures the Application Delivery and PMO methodologies are appropriately followed. The Technical Lead will also work with senior leaders across UDX Global Technology & Innovation to ensure a seamless transition of the 3rd Party solutions from delivery through sustainment.

Requirements

Bachelor’s degree in Computer Science or Technology is required
7+ years’ experience managing the delivery of technical solutions.
8+ years’ experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs.
Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.
Experience with advanced biometric and ML systems: Facial Recognition, Computer Vision, Object Detection, People Counting, etc.
Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications
Proven successful experience in technical staffing selection and management for a wide range of IT solutions; or equivalent combination of education and experience.
Strong knowledge of IT functionality, custom software development, custom hardware development, and integration across business processes.
Strong knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise.
Advanced interpersonal skills with demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues.
Well-developed critical thinking and communication skills (written and oral)
Ability to lead cross-functional teams and work with multiple stakeholders.
Excellent problem-solving skills and ability to remain calm under pressure.
This role will have indirect leadership / guidance over project delivery.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

Responsibilities

Responsible for supporting all stages of the project life cycle from initiation, scoping, project staffing, project implementation, and transition to sustainment.
Provide indirect leadership to a cross functional team of Architects, Product Owners, Software Developers, and Quality Engineers, both employee and contractor, in the delivery of projects small, medium, or large in conjunction with the Project Management Office.
Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.
Assist with vendor selection and management including technical oversight of drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through to implementation.
Communicate time estimates on level of work to support projects, and meet schedules and timelines as agreed to.
Ensure that the program delivery is timely, successful, and meets or exceeds the client group’s expectations.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.