Technical Integration Specialist

McLeod Software•Hoover, AL

About The Position

The Technical Integration Specialist is responsible for implementing, configuring, and supporting ancillary integrations for McLeod Software customers. This customer-facing role partners with customers, vendors, and cross-functional teams to deploy, troubleshoot, and optimize integrated solutions while providing implementation consulting, production support, and technical expertise to ensure successful integration outcomes.

Requirements

6+ years experience providing customer software/technical support; or Bachelor’s with 2+ years experience providing customer software/technical support role, required.
Previous experience training customers or end-users.
Intermediate proficiency in Microsoft Office.
Working knowledge of REST and SOAP APIs.
Working knowledge of web services.
Working knowledge of relational databases.
Understanding of software integration concepts.
Working knowledge of SQL.
Knowledge of structured data formats.
Experience with integration troubleshooting methodologies.

Nice To Haves

Familiarity with API authentication concepts.
Experience with API testing tools, such as Postman.
Understanding of structured data formats including: JSON, XML, CSV.

Responsibilities

Implement, configure, test, and support ancillary software integrations for McLeod Software customers.
Provide technical consulting and implementation support during onboarding, upgrades, and production support.
Troubleshoot and resolve complex integration, API, application, and communication issues across customer and vendor environments.
Perform workflow validation, testing, quality assurance, and system analysis to identify and resolve issues.
Assist customers with integration configuration, workflow optimization, and best practices.
Collaborate with customers, vendors, project teams, and internal departments to ensure successful implementations and issue resolution.
Support production environments through issue investigation, escalation, and resolution.
Participate in customer meetings, training sessions, testing activities, and implementation discussions.
Maintain implementation documentation, customer records, and support materials.
Support REST APIs, web services, and system integrations while maintaining knowledge of evolving technologies and product enhancements.
Contribute to continuous improvement initiatives for implementation processes, support workflows, and customer experience.
Perform other related duties as assigned, including occasional evening or weekend work.