Technical Integration Manager

Nuitée

10d•Remote

About The Position

Nuitée is hiring a Technical Integration Manager to own the technical customer layer behind enterprise API integrations, from implementation to launch to optimization. You will work directly with major API customers, stay close to Product and Engineering, and shape how technical integration and support works as the customer base gets larger and more complex. This role offers a broader scope than most API integration roles, including hands-on technical problem-solving, enterprise customer ownership, product influence, commercial visibility, and the opportunity to build the function. The role involves building the technical integration and support layer for the US from the ground up, working directly with enterprise API customers on complex technical integrations, and collaborating closely with Product and Engineering with real influence on product development. You will work with a travel API platform designed for rapid customer integration, featuring clean documentation, modern REST APIs, and developer tooling. Nuitée has experienced significant growth, and this role comes with meaningful equity.

Requirements

Strong experience with APIs, technical integrations, and modern software products.
Ability to own technical relationships with enterprise customers across implementation, launch and optimization.
Experience working closely with customers on technical troubleshooting, onboarding, pre-sales, post-sales, or integration support.
Ability to explain technical problems clearly to engineers, product people, account managers and customer stakeholders.
Knowledge of when to troubleshoot, when to push back, when to escalate, and when to feed something into Product.
Ownership and adaptability to build a function while doing the work yourself.
Experience with a fast-moving, low-on-process, and high-on-trust environment.

Responsibilities

Lead how enterprise API customers integrate, launch and scale with the fastest-growing travel API platform.
Own the technical customer layer behind enterprise API integrations, from implementation to launch to optimization.
Work directly with major API customers.
Stay close to Product and Engineering.
Shape how technical integration and support works as the customer base gets larger and more complex.
Build the technical integration and support layer for US from the ground up.
Work directly with enterprise API customers and complex technical integrations.
Sit close to Product and Engineering, with real influence on what gets fixed, improved or built.
Help large API customers move from signed deal to live, scaling integration faster.
Determine whether a customer issue is a product gap, integration problem, configuration issue, documentation gap, or misunderstanding.
Turn repeated customer pain points into clear, useful feedback for Product and Engineering.
Make technical onboarding and support more repeatable while keeping the speed and trust that make Nuitée work.