Technical Inside Sales Representative

Martin Sprocket & Gear•Portland, OR

7d•Onsite

About The Position

Martin Sprocket & Gear is seeking an energetic Technical Inside Sales Representative to join their onsite team in Portland, Oregon. This role supports new business and acts as a liaison between customers, outside sales, engineering, manufacturing, and shipping. The Portland branch functions as a local warehouse and machine shop, integrating inventory, machining, and customer service to ensure timely delivery of products and maintain Martin's reputation for reliable service. This onsite position is located in Northwest Portland.

Requirements

Associate or Bachelor’s degree
Customer-facing experience from part-time work, internships, retail, restaurant, sales, or service roles
Curiosity about how things work, willingness to learn, and the ability to understand technical products, specifications, and customer applications; mechanical knowledge is key.
Strong communication skills with a customer-focused approach to service and follow-through.
Organization and attention to detail to manage quotes, orders, and customer needs accurately.
Problem-solving skills with the ability to troubleshoot issues and keep work moving.
Ability to collaborate across teams, including sales, engineering, manufacturing, and shipping.
Adaptability, reliability, and timely collaboration with teams to support customer needs.
Comfort using computers and business systems.
Physical Ability to sit and work at a computer for extended periods and lift up to 15 pounds as needed.

Nice To Haves

1–3 years of experience in a manufacturing, industrial, or technical environment
Experience working in Microsoft AX

Responsibilities

Build hands-on product knowledge through training, including time in a manufacturing environment, to understand product creation, modification, and usage.
Guide customers to appropriate solutions by providing product information, technical support, pricing, order updates, and delivery details.
Respond to sales inquiries, prepare quotes, enter orders, and follow up on stock and custom-manufactured products to ensure business continuity.
Act as a key liaison between customers, outside sales, engineering, manufacturing, and shipping to support needs from quote to delivery.
Support business and customer growth by proactively engaging existing customers, assisting with open opportunities, and reviewing sales figures to identify growth areas.