Technical Infrastructure Program Manager, Infrastructure Operations Planning Team

Amazon • Arlington, VA

1d • $127,100 - $171,900 • Onsite

About The Position

Amazon Web Services (AWS) is seeking an experienced Technical Infrastructure Program Manager to support the AWS Global Infrastructure Operations (Infra-Ops) organization. This role is part of the ADC Infrastructure Operations Planning Team (IOPT), which is responsible for creating, monitoring, and reporting on ADC Infrastructure Operations region readiness plans to support global ADC customer needs. The team highlights risks and defines recovery plans in partnership with dependencies to meet customer commitments. The Technical Infrastructure Program Manager will lead cross-functional and technical teams through the entire project lifecycle, from conceptual design to deployment. This involves managing capital budgets, eliminating non-value-add activities, designing solutions, removing blockers, and accelerating project delivery. The successful candidate will be a strong communicator, comfortable with ambiguity and competing priorities, and possess an understanding of mechanical/electrical engineering concepts. They will bring expertise in infrastructure and network project management, data center operations, process creation and improvement, critical thinking, and risk management. The role requires proficiency in various project management tools and methodologies, and demonstrated experience in core project management disciplines. The candidate must be comfortable managing remote project delivery teams and facilitating technical whiteboard sessions. Experience with MS Office, Asana/MS Project, CAD, and architectural design software is required. Experience with Playbook, SQL, and systems integration is a plus. This position requires US citizenship and an active TS/SCI security clearance with polygraph, with the ability to obtain clearances for each government agency supported.

Requirements

• 3+ years of technical infrastructure management experience
• Experience with varying scenarios of infrastructure builds
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 7+ years of design, implementation, or consulting in applications and infrastructures experience
• 5+ years of Microsoft Office tools experience
• 5+ years working knowledge of architectural design software (CAD, Bluebeam, or Visio).
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• US Citizen

Nice To Haves

• Master's degree or above in engineering, management, or technology, or 3+ years of directly managing and being responsible for multiple large projects experience
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Strong verbal and written communication skills
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing competing priorities across a wide range of stakeholders
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• Experience with Playbook, SQL and systems integration

Responsibilities

• Serve as the Infrastructure Operations conduit between Networking TPMs, Infra Capacity TIPMs, Construction Managers, and the service teams on a number of cross-departmental initiatives, data center builds and projects.
• Participate in current and future region strategic, operational and tactical level planning and forecasting efforts.
• Manage multiple, cross functional and large scale process design and re-engineering efforts.
• Document and standardize cross functional processes and procedures.
• Develop, communicate, and maintain project road maps.
• Effectively prioritize and execute tasks.
• Additional tasks as assigned by senior leadership.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level