Technical Infrastructure Program Manager, Global Project Standards

Amazon • Seattle, WA

2d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of th servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

AWS is seeking an exceptional individual to join the Global Project Standards -
New Construction (GPS-NC) team as a Technical Infrastructure Program Manager
(TIPM). TIPMs are responsible for driving programs and initiatives that impact
our DCCD teams and stakeholders. These efforts drive operational
standardization, efficiency, and innovation, while ensuring DCCD teams are
maintaining the highest level of safety and security standards. TIPMs take on
large, ambiguous problems, identify and develop solutions, and lead their
implementation and adoption. Ongoing support includes owning program
communication, records, and reporting; proactively identifying and remediating
risks and vulnerabilities to program operations; and tracking compliance with
organizational changes.

Requirements

• 3+ years of technical product or program management experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Experience working with large global teams

Responsibilities

• Writing narratives that define program requirements and desired end-states to gain buy-in and approval from DCCD leadership.
• Developing program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting.
• Owning and managing program communications, including delivering program status reports, metrics reports, and business reviews. Serve as the first point of contact for programs.
• Developing program milestones and plans, securing resources and assigning responsibilities, and driving schedules to ensure timely and successful program delivery.
• Accelerating program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately.
• Applying process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements.
• Managing post-launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post-mortems. Developing mechanisms to automate or eliminate post-launch support as necessary.
• Working directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery.
• Support and manage the roadmap for a program, including yearly projects and organizational goals.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed